American Apparel

These people TOTALLY misrepresent the "size" of their products. I am a medium sized woman who ordered two simple ladies body suits. When they arrived, the size was "so small" I had to blink twice. I doubt seriously that a two year old toddler could fit into these pathetic garments. I was so livid I didn't even want a refund or a replacement, I simply gave the items to the local thrift store in the hope that some poor child could benefit from this mistake. Do NOT do business with these people. They have no comprehension of SIZE. I will never do business with these people again, and encourage others not to bother.

I ordered over 100$ worth of clothing from their website on July 4th 2018 my order never shipped so I emailed them asking about the shipping status of my order and I got a response saying everything I ordered is not in stock.
When I checked online it said everything was in stock? Also if you happen to order stuff and it's out of stock don't expect an email notifying you because they won't bother contacting to notify you... you will have to contact them...

I have loved and worn AA since about 2007. Recently I placed an online order. I was extremely pleased that everything was included and in the correct size/color. The problem came when I started to try stuff on.

I opened up the small pouch that contained my sheer jersey extreme deep v in truffle ($24). It had an extremely obvious rust orange discoloration where it had been folded around the cardboard insert in the pouch. Oh no!

I contacted customer service via email explaining what happened. Within 24 hours, a representative named Emily had written me back with a prepaid label attached to her message. I wrote her back a couple times to ask questions about the process and was promptly responded to the same day.

This was probably one of the best customer service experiences I've had. Not only are their clothes of the highest quality, but they're customer service is on point. I couldn't be happier to be a customer.

Purchased lots of tops in the sale to a value of £66. Returned around half of these tops totalling £39. Their returns form only has enough space to list around 2 items so I was told to photocopy the returns form a few times and put the extra items on the other pages. I did this and returned by Royal Mail. 3.5 weeks later and no email or refund from American Apparel. Chased them up. 24hrs later they refunded me £17 and insisted that I only sent back a few tops. They refused to refund the remaining £22 insisting they never received the top. Took 3 or 4 days to reply to 1 email. Unhelpful on the phone. I supplied proof of postage with the parcel's weight proving I had sent back more tops than they had refunded for. Still waiting for a response and have a feeling I will get nowhere with them. A complete scam and a disgrace. DO NOT BUY!

During one of their sales online, between the time I added an item to my cart and payed for it, the item went off sale. I contacted customer support once I received their purchase information email, and they refused to refund me the difference. As soon as I received the item I shipped it back to them. A month later I got the item back, completely covered in black stains! They refused to refund me because the item was damaged. I contacted customer support again, explaining that I sent the item in perfect condition, and that I kept it in its original packaging since the moment I got it. They told me, once again, that they could not refund a damaged item, and gave me a 30% off coupon that expired in one month, to be used on full price items. I tried washing out the stains from the item but absolutely nothing worked and it shrunk TWO sizes in the wash. I ended up throwing it out without even wearing it. $42 spent on trash.