Order has not shipped yet according to the tracking and no communication from the company.
Placed an order and paid in full four weeks ago. Of the six items, I have only received one with no tracking number provided, explanation or follow up email as to when I can expect delivery. Still waiting.
Unfortunately a very poor experience. Purchased two lights off the website and after 10 days still hadn't received an email or any notification saying when the light would be dispatched/delivered. Contacted on three occasions and then was told the product isn't available. Thankfully refund was processed straight away,
Alpha Lighting has provided me with a number of light fixtures. The end product was precisely what we had hoped for. The pricing is extremely reasonable, and the service is excellent. I was extremely pleased with the purchasing procedure and the speed with which it was completed. I'll definitely return to your website for more lighting.
After two weeks, I left several messages requesting an update on my order. Finally received an email that they will not supplied what I had paid for, and will arrange a refund in near future. After several unanswered phone calls and emails later, I received another email saying my order is now on its way, after I had arranged alternative supply. It is now 4 weeks, and I have received the order nor the refund, and still no reply to my calls and emails.
The lamp purchased is made of superlative quality, it's robust and shiny. The service and delivery was flawless, I received tha lamp wothin 2 days. I love the lamp and is now the core of my apartment. Thank you.
Order light mounts on the 22nd of March, today is the 5th of April, still have not received shipping notification and cannot get a reply email after many attempts
I ordered 2x light fittings and the most expensive one did not arrive, called the call number on the website and all they have done is ask for my phone number 3 times, still waiting for a call back, very unprofessional
3 emails before I got an answer! Also, disappointed they did not have what we asked for. Haven't checked whether refund has been processed!
My order was no correct and yet I can not get to discuss/resolve this with Alpha. They have not responded to emails or phone calls.
Overview
Alpha has a rating of 2.3 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Alpha ranks 58th among Lighting sites.
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- Zillmere, Queensland, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members