Allurez

Upon receiving my pendant, I noticed the circle around the center stone was bent, and the pendant did not have a 14 K stamp marking on it. I called my concerns in and the sales person told me that he would email me the address to send it back so they can address, the issues. To this date, they still have not sent me that email address but yet continue to send me emails to purchase more products and to review my past product. At this point it is a lesson learned.

Great ring but poor customer service. Emailed service several times with order number kept asking me to describe what I ordered. Tried to see if I could get item rushed no response had to call and then was told additional 2 weeks on top of the estimated shipment time. Which I understand it's estimated.

I had a problem with an order and requested a return authorization code. According to their return policy an item can be returned for any reason but you must first contact them and obtain a return authorization code. Initially they interacted with me, but once they realized that I just wanted a return authorization code, they simply ghosted me. I would avoid them, there are plenty of other online jewelers that are upfront about if they accept returns or not.

The overall experience was amazing and I got the ring I wanted for my wife with an amazing custom center stone. I did a lot of search and here was the only way I could get exactly what she wanted.
One minor issue is that it got delivered at the last possible date of the original window and only because I reached out and asked them to not engrave it and ship it asap, which means it is not engraved now.

I'm glad I found Allurez! This is my second purchase in the last six months. My new Antique Art Deco Aquamarine 14K stud earrings go beautifully with my Cushion-Cut Blue Topaz and Diamond Pendant Necklace. The purchase and delivery was seamless. Highly recommend Allurez.

I felt that the communication could've definitely been better. The date that the item was supposed to have been shipped by came and went, and I had not received anything besides the original confirmation of my order. Despite contacting their customer service email and calling I received nothing until I filed the PayPal complaint and then suddenly a tracking number was issued. The ring is pretty. Lighter in weight than I imagined and I probably didn't get the best deal. But overall, the item arrived and is pretty. I just wish that the company had better customer service. I suspect that I would have been in trouble if I wanted to return the ring for any reason based on things that I've read online.

The ring was smaller than how the pictures show, but great quality. Took about a month and a couple weeks to ship vs the 2-14 days they advertise. I had to contact them weekly after a month went by to make sure I would get it on time, then I received the ring after two weeks of emailing them. They did reply 1 business day after I sent the email which I appreciated.

Great product received. Customer Service takes a while to get back to you regarding questions asked. The shipping process takes a great deal of time. Quality Assurance took roughly 2 weeks after 2 weeks of construction. Once shipped however, that was quick. The whole process took about a month to get to me.

Loved working with this group. I had to panic a little because I probably ordered too late... followed by a longer production time than was advertised. The ring took about 5 weeks to arrive, rather than the 2-3 weeks advertised. It arrived ON my anniversary, which was terrifying. But Allurez customer service people were kind and I have already recommended you to several of my friends and my son (who is looking for an engagement ring).

Every time an expectation was laid out. It was broken. It never mattered that it took over an extra 30 days. It was that I was told for four weeks straight. "Oh, it will ship tomorrow." Essentially. All notes and conversations were logged.
Don't lie, just tell the comustomer build time could be 30-60 days. No big deal. But the lying was inexcusable.