AllSportProtectionReviews 39

Unfortunately I found these reviews too late. I have the same experience. They accept your money and give you an order number but then the item is forever pending and no response to email or phone or live chat. Maybe they went bust but are still accepting payments but not sending out the equipment?

Either way DO NOT USE.

Won't buy from them again, they will just cancel your order if they don't have what you want in stock and not even tell you and if they do have it, it takes months to receive it, service is terrible!
Shame because the pricing is not bad but not worth the grief.

I made an order on their website.
The notice next to the items I purchased says ships within 1 or 2 days.
One week later and still didn't hear from them.
Sent them emails with no replies.
They don't have customer service.

Update 29 June 2022:

After i sent them an email on June 03 someone contacted me on June 07 and till now after a month from my order they still did not send anything or refund.

I have ordered an item on May 15th, we are Jun 21 and still nothing. I have called and left VM, sent e-mails, no reply, no updates, no tracking number, nothing. Finally got in touch with someone, telling me that my order has been cancelled - they told me that the items was not yet in stock, so they cancelled the order - but they kept my money... and no e-mail to tell me that. To be this incompetent, and still be in business is a miracle. BTW, their prices are not very good as well, and they falsely advertise shipping prices (Canada Shipping advertised at $19.99 but have charged me $29.99). Company like this should be out of business. Apparently, the items are coming in this week, so I got them to ship them ASAP but I regret buying from them and will certainly not do this again.

First time in my life where I placed an order online and I haven't received the product. It has been 3 weeks already and no return on my messages. I have the order # and invoice and nobody is there to answer my calls. No tracking number. Nothing!

It is so frustrating being scam by a website that I thought I could trust. I just want my money back at this point.

I placed an order for kneepads over 3 months ago. I have an invoice receipt, confirmation of the funds that transferred from my bank account, yet I have no product. Under my account profile on their site, it stated the transaction was in progress for months, and then it finally just disappeared altogether. To be clear it never shipped a tracking notice was never issued, they just didn't do anything with my order and then deleted all records of it.

I have been sending them emails for the past 3 months and they won't even respond. If these guys are still in business and not just pocketing people's funds from their web portal i would be shocked.

After I did not receive my order, I contacted the company twice via email. They let me know the item I had ordered was no longer available yet they would send me the newer and more expensive model at no extra cost. Great! I waited then shortly received the wrong size. I then emailed them again and they sent me the correct size with prepaid return envelope for the wrong size order. I am now very happy with the order. I only gave 4 stars as I got the upgraded newer model at last years model price yet I had to keep contacting the company to get it resolved. I found it incredibly annoying although I do realize mistakes happen.

I would give it a negative star if I could. Don't trust them with protective gear as they do not stand behind their customers or products. I ordered Demon Flex X Top D30 and the padding on the right arm dug into my bones causing my arm to swell up after a few hours of riding. I contacted them and asked if I could return it or get a store credit and the rep told me I probably ordered a wrong size and that I can't return it since I wore it. I told him that it fits me perfectly but there must be a flaw in the product because the left arm felt fine, but the padding in right arm area seems thicker and longer. He said to send in picture of my arm showing the swelling, which I did (twice) but no one responded. I'm not going to spend any more time chasing them down for $200, but if I were you, stick to Backcountry, REI or Jensen USA... they'll make sure you're taken care of if you are not happy with the purchase. It was my first experience with All Sport Protection and it would be my last.

I read the reviews, I was forewarned, and still went forth with a purchase. That was a huge mistake. I ordered roller derby protective gear, knee and elbow pads and wrist guards. They were half the cost of anywhere else. I understand why now. Two weeks after I ordered, I received my gear, except it was the wrong sizes. I shipped it back, with my own money, even though it was not my fault. After it had been returned to them for a few days (I sent the package with tracking), I had not been contacted about my exchange request. I got a hold of them and had to drive the conversation. Finally they said they would ship out the right sizes. Then they contacted me saying that they were out of the size in knee pads that I ordered, didn't offer an explanation on if or when they would get some or why they let me order the product in the first place. They offered 2 different types of knee pads for me to choose from, which I accepted with reluctance. It had already been over 3 weeks, and I just wanted my gear. They sent me tracking info, which I checked on every day, and the replacement package never shipped. Over a month passed since the initial purchase and I contacted them for a refund. They said that the package was still in the warehouse and did not know why it hadn't shipped and refunded my money to my paypal. Though they were mildly pleasant to deal with when I actually conversed with them, the rest of the customer service was awful. There returns and exchanges are horrible, and I had to check on them at each step to make sure I was getting what I ordered. I don't want to babysit a company into providing me a service. Also why do they sell a product they don't have and ship out wrong sizes? That would be such a headache of a business to deal with all the time.The internet is vast and there are far better places to shop online, don't shop here.

I've been to a lot of places to get gear in the past but never any that were this helpful with this level of expertise. Not to mention their selection is freaking awesome. They literally have the best of everything. Fast shipping, free ground to me, took only two days in CO. These guys are awesome. One stop shop for MTB needs. Can't wait to use them for the ski season.

Ordered a helmet and received an email that shipping had been initiated with FedEx on 6/8. It's not 6/17, so I checked the status and it appears FedEx has not received the actual package yet. It's 11:00 am MTN time (within the posted business hours of 9-5 MTN). I've been trying to call the company and contact them through their online chat for two hours and I can't get through. If you check reviews at BBB, you'll see two similar complaints. Is this company legit or did I just get screwed?

It's spring time and naturally that means it's time to start the mountain biking again. I went into my garage and half of my stuff was in complete disrepair. Of course, I was lazy and didn't check this out until two days before my trip. So I get online to find new gear and I come across these guys. I called them up, told them the situation and they were able to help me find what I needed and get it shipped in time for my trip. Just a great experience all the way around!