AllOutdoor

After reading some bad reviews on other review websites I must admit I was a little worried. Now all I can say is the service, price and products from this online store are outstanding. Great customer service, after I emailed them with my concerns post order (from the MD no less). I have just received the goods. Exactly what I ordered, sealed in the bag in good time. I am very happy. How they do this for the price I have no idea (considerably cheaper than the big names) but I am very happy I've found them. I will be using them a lot more in the future.

Same as many other reviews... AVOID! I ordered an item that was apparently in stock and would be dispatched that day! Some nine days later still not even dispatched! I phoned up but the line kept going dead after the initial recorded msg. I emailed, they came back with some rubbish about it not being in the right place on the shelf and it was out of stock and due in any day blah blah blah... and did I mind waiting as they had upgraded my delivery to first class. I answered NO, I'd just like my money back. Thank God for paypal! I was going to order another item if it came back in stock but funny enough, I've changed my mind.
You might also want to note that they pay another review site for amazing reviews so ignore them and just check out the real reviews here.
If you want something from this company, go and physically buy it fro their shop otherwise only order it if you don't mind waiting a lifetime to get it.

Awful, misleading customer service. They messed me around for weeks on an item that was due for delivery within a week, changing the due dates, and assuring me it would be there "any day". Finally, after much complaining, I managed to get a final due date from them, which turned out to be over a month since the order. It would have been quicker (and cheaper) to order the item direct from the USA. Alloutdoor were unapologetic, unhelpful, and totally misleading throughout. A waste of time.

I was apprehensive ordering from this company having seen the reviews on here but they were the only stockist I could find of a particular part I needed. I called up and spoke to a member of staff in person and they were very friendly and helpful. My order was dispatched immediately and arrived the next day. Whatever the problems were previously this company provided me with excellent service. I will definitely be going to them again!

I ordered two items that the website said were in stock. One was dispatched 4 days later, the other I rang up and cancelled the order because it wasn't in stock and would not have been available for a forthcoming trip.

It is unfortunate that they say items are in stock when they are not but reading the smaller print on their website does outline what they define 'in stock' to mean. SO in part it is me not reading the small print meant I could have avoided the situation. Nevertheless 'in stock' within its normal meaning does not suggest not immediately available.

It took me two attempts to ring them, the second was about 30 seconds waiting. When I did speak with them and explained that I needed the second item for a imminent trip, they were efficient at cancelling my remaining order and emailed confirmation of the same together with an apology.

Overall, I will read the small print in future, but on speaking with their agent I found them to be efficient at cancelling my order.

I purchased a Therm-a-Rest NeoAir Camper Mattress which had a manufacturing fault so I returned it to All Outdoor. They offered refund or to wait until the next batch came in, which could have been 3 months. I chose to wait.
A couple of weeks later I received a replacement matress from them only to discover that it was the same one that I returned with the exact same fault.
I again returned the product and opted for a refund.
The customer service was prompt though fairly unapologetic given such a mistake, but the reason for writing this comment is that their internal admin must be very poor if returned faulty goods are being returned to stock and sent out to customers.
When I purchase something I expect a new item, not one that somebody else has rejected, doubly so when the item is an expensive one.
Watch out - your expensive purchase may be somebody else's reject.