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The company enjoys a strong reputation for its high-quality cookware, with customers frequently praising the durability, performance, and design of their products. Many users appreciate the even heat distribution and ease of use, highlighting the long-lasting nature of their purchases. However, some concerns have been raised regarding customer service, particularly related to response times and support during the return process. Overall, while the product quality fosters customer loyalty and satisfaction, the service aspect indicates room for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I'm an avid home cook who loves experimenting with food, preparing high quality healthy meals from scratch, while not short changing on Sunday night desserts. I purchased the basic set of All-Clad pots and pans about 18 years ago, splurging at the time, to upgrade my ordinary and hand-me down rag tag inventory. I've since bought a few more All-Clad items to give me more flexibility. These pots and pans are a true pleasure to cook with! Nice heavy bottom, even heat distribution, good sizes, easy to use handles. Lids fit well too. Simply very high quality, lovely equipment to use. These pots and pans are used almost every day and they still look great after 18 years! If I cook something that cooks/sticks onto the sides of the pan, I let the pan soak in soapy water overnight and simply wipe it out the next morning.