AirsoftMegastore

We bought a sniper rifle for my son from airsoftmegastore.com. It broke after roughly 100 shots. We tried calling their phone number several times and no one ever answered. Wrote to their tech support 12 days ago and have not received any response. Wrote to their customer service manager email and received an automated response that they would work on our request. 6 days have gone by without hearing from them. The website says they respond in 1-2 days. Not true...

Im so impressed by the good service of AMS so I just randomly look up how their review is. Honestly, it shocks me that so many customers gave them low rates. For my case, I think I got my best shopping experience here. Cannot find a reason to not buy my other airsoft gears from AMS. I am so happy I chose to purchase my new rifle here!

I have purchased over $2,500.00 from them and they WERE fine, even on returns but something has happened over the last 6 months. I still have a returned item that has yet to be replaced even though they keep telling me a replacement will arrive in "4 to 6 weeks" but that was several months ago.

This latest episode involves a new rifle that came in with a defective batter. I emailed them, got a response, followed their directions, emailed them the results and now cannot get any response to my emails. They do not even respond to requests on their facebook page.

What happened to you airsoftmegastore? You USED to be great but that has changed. I hope will make an effort to fix the problem because I miss the old you and will be forced to look elsewhere. Maybe Evike?

DON'T BUY HERE. The gun arrived pretty soon. It broke on its first use. We contacted Airsoft Megastore for the required return information, and sent the gun in for repair. We were given another order number, and a tracking number that was worthless. We've heard nothing for MONTHS. I've tried e-mails, and gotten no reply. I tried calling - they don't even answer the phone. They have the gun and kept the money. We have now contacted our credit card company to dispute the original charge (which I have never done before), and it appears we'll actually get our $140 back. Looking at other review sites, I've never seen ratings so low on any business and want to make sure as few people are hurt by this business's BAD behavior. My son has learned an important lesson - don't buy anything significant from web sites you don't know. AVOID THIS COMPANY.

So straight up screw airsoftmegastore bunch of cheap twats. Told me they won't rma/repair my gun because it has a sticker on it. Nowhere in their return policy does it say if there is a sticker on the gun they won't repair it. They told me at first that they didn't have any mosfets to replace the one that went bad 3 weeks after purchase and that they would remove the bad mosfet and ship it back to me... I'm like i could have done that myself and saved the 20 dollar shipping back to them... Besides that i paid for a gun with a mosfet, If i wanted it without the mosfet i could have bought it for cheaper without one. The customer service rep i talked to was a snide little twit that knew less about airsoft then an 80 year old grandma and was about as useful as tits on a boar. Bottom line, Don't waste your money ordering from these people unless you have so much cash to waste that you don't care if you get good quality gear

I ordered a JG ak47 and I got... a totally different gun? They even got my order correct on the paper they provided with the package, and yet they sent me something completely different. I tried to contact their customer service via email, but I got no response AT ALL except for an automated message. (The automated message even shows who gets assigned my complaint and there was no name in that spot) Horrible company and service... DO NOT order from Airsoft Megastore. Hopefully they can improve their horrendous service... Just order from another site... I didn't even try to call them because everyone else that tried was just put on hold or given a really REALLY bad deal.

So, about 3 weeks ago I ordered a simple bdu from airsoftmegastore and about a week later I recieved my package only to find out that they didn't send the bdu top, only the pants. So the next day I sent an email about it (still never answered), called them (no answer), and the next day I finally called back and got an answer. The representative told me that they'd look in the warehouse and send out the top once they found it and it never came 2 weeks later. So of course I've called them again yesterday (no answer), and emailed them again (still no answers for either of my emails?!). Bottom line is that these guys need to get their $#*! together and need to communicate with their customers. Bottom line is don't purchase from them.