Adorama

I placed an order and never received it. When I checked, the status showed it was delivered, but my Ring camera footage revealed that it was stolen. I contacted customer service and the support I received was terrible. The representative told me to file a police report so the police could talk to the person who stole the package—an absurd suggestion.

I requested to speak with a supervisor but they couldn't get one. The representative then mentioned that their website doesn't state that I'm responsible for paying if the item is stolen (after I asked). Frustrated with how much they suck, I'm now heading to the Better Business Bureau to file a formal complaint. This will be the last time I order anything from them.

NEVER EVER purchase from these jokers. I was told by customer service person Julio that I would receive my purchased product in "a few days." I needed it for film shoot. (insert laugh here)

I received an email saying it went arrive 7-10 days later. This is unacceptable and I wanted either a full refund or for them to expedite my purchased product in the promised time.

Was on the phone for an hour going in absolutely nonsensical circles with people that are either oblivious to common sense, or going off of a script. One person from the Philippines had no clue as to what she was saying. We will be sharing our experience with everyone.

Bought a new piano and was delivered pretty quick. The piano did not come into original packaging, but an open box. The package was 3 boxes taped together. Without the original packaging, I am not able to send in the mail in rebate. Customer service said they will try to find the box as a solution, which tells me they don't care about customers and quality of their company. I am now getting harassed to return the item which I was told to wait for two days. I hope they figure out their mistake and make it right to the customer.

They are very shady in the estimates for trade in values. Get different answers and price points. Also pre ordered a body camera, did not ship when came in even though was listed on their website as available and even was told it was in stock. Will not recommend, trade or buy from this company. Not a great experience at all. Customer service is terrible

Adorama charged my credit card for an unauthorized charge and shipped me a lighting stand I did not order. It took months of emails and calls to customer service (which is all now done in the Philippines) just for them to have the package picked up and returned and then my bank went after them to get the money back. It was a nightmare! If they have your credit card on file, watch out, they are total scammers.

I regret dealing with them recently. I was shopping for a good price on used (E+ quality) cinema camera for several months. Finally there was a deal, price was sweet and the camera was technically new. The next day the order was put on manual HOLD. Then they started to ask me questions about my landline phone! Not a cell. I realized that they do not have camera in stock. Just a false advertising to attract more internet traffic. They are clowns

Adorama refuses to ship my item. It's been over a month and they keep telling me it will ship the next day. Email support and phone support have been rude, sarcastic, and have threatened to "throw away" my item. I'm so surprised by this exchange and their incredibly unprofessional and childish behavior. I would just like my item.

I placed an order for a laptop. For some reason they needed additional verification. I immediately emailed them at the email they provided. They didn't respond. Few days later they just canceled my order and the laptop was not available anymore. They did nothing to rectify the issue. Terrible service and customer support. Stay away.

Called in to ask about an item on backorder. As soon as I stated I was going to wait on ordering until stock arrived, I asked a following question and was hung up on promptly. Seems these guys at Adorama only care about taking your order and don't care about any other part of customer service. Learned quickly that this is a company that needs to be avoided.

I bought a drone from this company and it was shipped in fulfilled by Amazon. I had the drone for less than 14 days and ask for a refund. Return the drone in brand new condition only through the drone maybe 30 minutes because it was too small to fly in the area I live in with the winds here. The drone was $989. They charge me a $480 restocking fee because they claimed that I sent the drone back late I have since then contact Amazon and Amazon filed an A-to-Z claim against this company adorama to give me a full refund, I would never recommend anyone shop with this company. I when I spoke to a representative for adorama, they were very rude. They didn't want to help me in the situation and refuse to give me any more money.