ABF

I had three pallets of freight, all well organized, shrink wrapped and banded.
All three pallets had been dropped, and one, containing metal file cabinets, had obviously had extremely heavy objects dropped on top of it, causing dents so deep in the top that it is now impossible to open. The contents will now have to be removed by using a grinder to cut the tops of the file cabinets off. One item was also missing from that pallet.
There was a report of transit damage to an intermediate freight center, but I was not informed until I called and asked. I never saw the report.
The response from ABF, after my sending damning photo documentation, was a query about the estimated weight of the damaged objects.
I received a check for $20.00.

Once the trailer is in your driveway, They do whatever they please. Penelope has no business in customer service. So rude. Literally make up lies so they can flake off delivery, pickup,. Amazing how they do not care at all

My supplier previously used a different company to deliver my products. Then, the last two shipments, they have used ABF Freight. This has added at least 4 days to my deliveries and has caused serious issues with my business. I'm going to let my supplier know that any future shipments from ABF Freight will be denied and if I have to, I will change to a new supplier.

A month ago WE HAD TO send one item via ABF. It was first and last time we ever used their service! Their quote was the most expensive, but they said that the shipping will take 5 days to Georgia. Dallas... Turned out to 25 days! Moreover, they kept adding other fees on the way. Also, they lost the freight in San Fernando. Ca. Facility, and it took 1 week to find it. Finally, when they did deliver the item, it was cracked in the middle. They are refusing to return our money, blaming our packaging. However, their driver took the photo and sent/approved it with his dispatch. Before picking it up, therefore packaging was fine. LOL. But when they broke it, they say we did not pack it properly... Finally, I have no words to describe their customer service... I can not add the proof of purchase, anyway I would love to discuss that with their manager (if they have one.) HIGHLY UNRECOMEND THIS COMAPANY!

My shipment from MS left on a Tuesday, was stuck in Calgary for 36 hours then arrived in Charlotte NC (the destination) on Thursday evening. Friday, Saturday, Sunday... nothing.
Delivery scheduled for Monday between 7A and midnight. Obviously the consideration for the customer needs are not a priority.
In the mean time, stuck at home... Grrrrrrr...

I was waiting an extra day for a delivery of a 500 lb machine and was begging to get a bit cranky about it but I have to say that all went away when the driver showed up and went the extra mile (or two) to help get his truck in postion to off load the machine without the need to dolly it down a long gravel driveway. Left to myself I do not think I could have handled it. Thanks so much for the GREAT service and driver!

They failed to deliver 3 times in the course of 1 week. Because of their inability to deliver three times just 7 MILES AWAY, they handed the package to a 3rd party to deliver FROM ANOTHER STATE 20+ miles away. Massive incompetence. And their customer service is apathetic at best and rude at worst... was told that their delivery windows (which they obviously failed spectacularly to hit) were merely "courtesy windows" that they were under no obligation to meet. Was put on endless hold loops, passed from department to department, and even hung up on. If you don't ever want to see your items and throw away your money, by all means use this company... but because they're rude and horrible at their jobs, I still would advise against using ABF Freight in Brooklyn NY.

Our shipment is hold in their warehouse for a week already. They keep promising to deliver it "tomorrow". They're still talking and keep re-scheduling. PLEASE CHOOSE ANY OTHER FREIGHT COMPANY BUT NOT ABF.