Their blinds are upscale and made of higher quality materials. They will last a long time as I have over a dozen. But when a part breaks you can get a replacement easily and quickly. The blinds are also designed to be easily repaired by someone like me, a novice. I called, ordered the parts, changed my order twice and was helped by Mr. Castillo throughout the process by email. I was very happy I did not have to replace the blind with some cheap look-a-like. All the parts snapped in easily and worked flawlessly. I suspect my repairs were easy and some may not be accomplished by a novice, but I was happy. If I ever need to replace a blind I will order from this company.