PetMeds

HORRIBLE, HORRIBLE CUSTOMER SERVICE. Their pharmacy you have to practically hold their hand to get anything order. I have been waiting for a $$ refund after a week after THEYA CANCELED AN ITEM after my vet approved it.!

If you care about your dog please do not use this service i paid for meds last week and my dog still doesn't have his meds i call every day and they tell me tomorrow,he still does not have them

Bad business practices. Rude customer service. Do not recommend. Happy to take my money elsewhere. This company is terrible.

Avoid buying from PetMeds if at all possible... I HIGHLY recommend sticking with Chewy and more reliable pet supply companies. I ordered my dog's prescription food 11 days ago and it still has not shipped. The chat function on their website is useless. I have now had multiple agents tell me that they "will have someone from our order specialist dept to contact the vendor to see what is going on with the order and tracking." The agent continued to say, "I do know it does take 2 to 3 business days for the vendor to ship out the order." When you order with Chewy you receive your item at your door 2-3 days after you order it.

800petmeds over the course of two years I don't think ever shipped anything on time. Worse, most items, foods in particular, are drop shipped and 800petmeds has no control and often doesn't even know what is going on. The final straw is that their internal systems are hopelessly screwed up. They often just skip shipments without notice when they don't have or cant get an item, no notification. The autoship system will not only skip, but also double fill and double charge you. If you dare complain they ignore you and block you on social media. I will never do business with these people again, it's just hopeless.

Amazed to see good reviews,for that was not my experience.
First,they dragged their feet calling my vet to fill an order for pain meds my dog desperately needed. Took almost 2 weeks to get order.
You would think these geniuses would have then USED COMMON SENSE to push autofill back but instead wanted to send order out at the designated date still, which obviously wasn't needed for 2 weeks. Another inconvenience having to reconnect them
Wouldn't recommend this crap company to anyone.

I have used them in the past but no more. Across the top of their website they are running a special promo. 50% off flea, tick, and heartworm medicines with the code GREEN50. I had nearly a $400 order in my cart and applied the code. It took off $50, not 50%. I called them and they tell me that it's a misprint. This is deceptive practice as many will go ahead and order not realizing they only got $50 not 50%.

My order took 6 days before it was even shipped. After a ph call they said they couldn't expedite it. Finally i got an email saying it was shipped USPS. The tracking # was invalid.
When you get great service from amazon and others petmed leaves a bad taste in your mouth.

My veterinarian suggested I use Pet Meds for my cat's flea medication. It was my first experience with this company and saying it was a nightmare is an understatement. The purchase was completely mismanaged. I was assured they had all the information necessary from me and my vet to process the order. When I didn't receive the order in the time frame promised, I contacted customer service only to find the order had never been processed. I was then told they would overnight and that time frame was not honored. Their customer service agents are poorly trained. Wait times on the phone range from 20-30 minutes or possibly more. I would discourage all from dealing with this company. It is a frustrating, annoying experience and your pet will suffer from this company's incompetency.