I am wondering why it ALWAYS says high volume calls I want RMA# so I can get a account credit at this point maybe a refund? I have been waiting on the phone 40 minutes everyday trying to get a hold of someone. I keep getting the run around from Customer Support who can help me?

Sharon F.9/9/2015

I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.

Janice R.10/24/2018

Most likely. The long hold times are due to the fact that Zazzle uses a contract call center which has other clients in addition to Zazzle. So the agents are answering phones for Zazzle and probably at least 8 to 10 other companies. I emphasize that I don't know this for a fact as pertaining to Zazzle, but I used to work at a contract call center, and from that I came away with the impression that most companies use them and few companies set up a call center only for themselves. So I think it likely.

Kathleen L.5/28/2017

I also have had the same experiene every single time... at least 40 minutes.
"due to high call volume" really? All hours?...
I suspect it is because they have very few people on hand to answer the phones.
That is true of more and more companies... they want everything done through emails... well I have also written emails... I notice that they have chosen not to answer... only when it is convenient for them, will they answer...
I would stay away from this company... I have found out that there are other
Similar type companies.

Angela N.9/9/2015

I don't know this to be fact but I am pretty sure this company just isn't fully staffed or inadequately staffed. It took several emails for me to "speak" to anyone to get my RMA #. I was not happy with Zazzle from the moment I was charged ridiculous amounts of money for shipping for more then 1 item to the SAME ADDRESS, to the quality of the work, to the customer service. Then I was denied my return at first. Even though they advertise@satisfaction guaranteed". I had to dispute it but in the end, did receive a refund. The money spent here and the service provided forced me to leave my review. Which I rarely do when service is poor. I will say that the other items did look nice but was not worth the shipping or the aggravation. Good Luck!

Ron S.9/9/2015

On the Zazzle Homepage scroll down to the bottom and click on RETURN POLICY. Then scroll down to How To Request an RMA... and follow the instructions.

REH H.9/9/2015

The phone will simply not work. They don't
Answer

Laurie R.9/9/2015

I would email them. I have had quick responses via email. Just a suggestion.