How long does it take for "support" to respond to an email?

P I.6/7/2016

Forever... would not purchase from them again!

J T.6/7/2016

They will respond to complaints on this site immediately in order to make themselves look good; Otherwise, you will need to send a string of emails threatening them with possible legal action before they will ever respond.

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Marie A.6/7/2016

If it's a problem, you may never get a response to email. This was the case for the two items I purchased (with problems). Use the telephone - you may get an answer after a long hold time.

Lisa B.6/7/2016

You will get an automatic response quickly. Then a response asking you to call them. Which of course leads to you being on hold for a very long time. They never communicate through email. It's just a vicious cycle of poor customer service

shirley b.6/6/2016

About 3 days but then nothing happens. Best to avoid them completely in the future. I had to contact them a few times.

David L.6/10/2017

They never responded to my e-mail. I had to wait over half an hour to talk to someone at customer service on the telephone. My conclusion is they have terrible customer service

Lora D.6/8/2016

The email response was quick. However, once I sent the info they requested it was quite a wait and the next email from them asked the same questions. I ended up calling and was on hold for over an hour. Yes, seriously! Over an hour. I can't dispute the products seem quality but the customer service needs some work.

Debbie K.6/7/2016

They answered me within 24 hours. Because Zazzle works with different businesses, they couldn't "redo" my order, but they did give me a FULL credit for what I had purchased to put toward the larger item I thought I was getting.

So, I had to "redo" the purchase myself, but I was given credit for my previous purchase. Never had a problem with Zazzle. They've always been VERY customer friendly.

Barbara S.6/6/2016

If you write a bad review of the product you bought --1 star-- and complain abut them not responding to your email (and offer to fix the review if they resolve your issue) things happen quickly

Zazzle S.6/6/2016

Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?