Here’s what buyers have asked with answers from Unique Vintage staff and previous consumers.
14
questions answered
0%
answered within 1 day
Question:
Where are the products shipped from
Answer:
Hey Jess!
All online orders are shipped form Burbank, Ca! If you are local we have a brick and mortar store you can visit! You can order
Burbank Store Location:
2013 W. Magnolia Blvd.
Burbank, CA 91506
818.848.1540
Store Hours:
Monday-Friday 11am-7pm
Saturday 10am-6pm
Sunday 12-5pm
By Sarah V., over a year old
Answer:
Hello Aisling,
Thank you for contacting UV! We offer two shipping methods. Please make sure that before you place your order that you change your Country setting on our website to be given the options below. The prices will be determined at check out, and you will be supplied with quotes before you check out. You will also supplied the opportunity to prepay your customs, but can opt out if you like. If you choose not to pay in advance, when your package arrives you will be sent a bill by your local customs office.
DHL Global Mail: 8-14 Business Days.
DHL Express: 1-5 Business days.
Sincerely, Alex
By Sarah V., over a year old
Question:
Are the dresses true to size?
Answer:
Hello Crystal,
We carry a fabulous array of retro-inspired frocks from an assortment of top pin up designers and all with their own sizing chart. It is best that you compare your own measurements to the sizing chart we have listed. The sizing is true to the sizing chart listed!
Here is a link to help you take your measurements, so that they can be compare to the items sizing chart.
https://www.unique-vintage.com/pages/dress-sizing-guide
Sincerely,
By Sarah V., over a year old
Question:
if i order now can i get by momday?
Answer:
Hello Sandra,
Thank you for contacting Unique Vintage.
All our orders have a 48 hour handling time before shipping, unless otherwise stated. However, the shipping time depends on the shipping option chosen at checkout. We have a few different options that all vary in cost, these live rates are made viewable in your shopping bag, as well as checkout prior to completing your order. You will require Overnight shipping, but we do recommend that you call or live chat us, to ensure timely delivery. Our handling times, might not allow for a Monday delivery, please give us a call so that we can make that happen!
Sincerely, UV
By Sarah V., over a year old
Answer:
Hello LouLou!
Here are the specific feature on the wedding dress you are interested in!
Imported
100% Polyester
Dry Clean Only
Back Zipper/Double Hook
Molded Padded Cups, Soft Underwire, Fully Boned
Lined, Tulle
Material Has No Stretch
Let me know if you need further assistance.
Thank you, Alex
By Sarah V., over a year old
Answer:
Hello Darling!
Please use the easy return link below, to help you get your return started. The return instruction are on the back of your packing slip or on our website.
https://www.unique-vintage.com/smartreturns/
You will need your reference number and last name. Please follow the instructions provided. You will be printing out 2 papers, one is your return label that goes outside the box, and the other is your return invoice. Please make sure that you save the tracking number so that you can track the progress of your package.
RETURN POLICY
Items must be post marked within 14 days of the original delivery date.
Items must be unworn, with all tags attached.
Any returns post marked 15-30 days after the original delivery date will receive store credit only.
Final sale items are not eligible for a refund, exchange or store credit. No exceptions.
Shipping fees are non-refundable.
If you have any questions, please see our full shipping & returns policy, take a look at our FAQ or contact our customer service.
Thanks,
By Sarah V., over a year old
Answer:
Hello Darling!
Please use the easy return link below, to help you get your return started. The return instruction are on the back of your packing slip or on our website.
https://www.unique-vintage.com/smartreturns/
You will need your reference number and last name. Please follow the instructions provided. You will be printing out 2 papers, one is your return label that goes outside the box, and the other is your return invoice. Please make sure that you save the tracking number so that you can track the progress of your package.
RETURN POLICY
Items must be post marked within 14 days of the original delivery date.
Items must be unworn, with all tags attached.
Any returns post marked 15-30 days after the original delivery date will receive store credit only.
Final sale items are not eligible for a refund, exchange or store credit. No exceptions.
Shipping fees are non-refundable.
If you have any questions, please see our full shipping & returns policy, take a look at our FAQ or contact our customer service.
Thanks,
By Sarah V., over a year old
Answer:
They have a brick and mortar store in California.
Apparently I need to enter more characters for me to be able to submit this. Annoying
By Jennifer R., over a year old
Answer:
I went off their sizing chart and everything fit perfect. Some dresses has different sizing measurements so not all XL are the same. I am guessing it is because of the material. One of the dresses I bought was 2 sizes smaller than I usually buy and it fit perfectly
By jennifer o., over a year old
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