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TrinitySolar
Questions & Answers

25 reviews

Here’s what buyers have asked with answers from TrinitySolar staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

Yes. Why aren't some of you in jail yet?

Question:

what is the return policy ?

Answer:
Return? LOL Yeah right. Good luck with that. You're locked into a loooong term contract and can't sell your home unless the buyer assumes it! And don't believe their line that a potential buyer will see it as a plus. Sure... until they know that they will be hooked into that contract AND that a lien is placed on their mortgage!
By Ken L., over a year old
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Question:

how much do I need to pay to get solar systems

Question:

So you run a credit check for the leasing option?

Answer:
They did mine because you agree to purchase all the power they produce for 20-25 years
By William S., over a year old
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Question:

Will you ensure my property and panels

Answer:
With the lease they insure the panels because they belong to them your home owners takes care of your house less the first year if they are the cause of the damage like roof leak or fire. I have State Farm and a add on to the policy which only cost a few dollars which mean State farm makes me Whole then seek remedies if any from the contractors or MFG for damage caused. IE a plumber accidentally caught the house on fire do to soldering a pipe. It was truly a accident on his part and the fire was not noticed for hours. State farm has step in and spent over 70 k to date all the limits on my policy are applied
By William S., over a year old
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Question:

How much does this cost?

Answer:
And if you still have a mortgage on your home, ask these worms straight out about the LIEN they place on your home for the system! Plus, you cannnot sell your home unless the buyer agrees to take over their contract!
By Ken L., over a year old
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Question:

How long have you been in sevice

Answer:
6 months
By Dennis S., over a year old
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Question:

What is your rate for kw

Question:

Why is customer service so bad? Looks like the company promises every thing, but like shady dealers, once they have your money, they just disappear, never returning your phone calls, or other attempts to communicate.

Answer:
Keep reading the complaints on this company from various sites. I did, just before their sales rep was going to show up. And I cancelled immediately! One horror story after another! Gift cards that are never sent. Shoddy workmanship. Power companies that say that there are not enough solar panels to provide the energy required to save $$$ that is promised, so the home owner now ends up paying MORE to BOTH companies! Liens placed against your mortgage for the duration of the contract. The home can only be sold if the buyer agrees to take that contract over... and more. RUN!
By Ken L., over a year old
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Question:

I was wondering why when I called Trinity to ask them about the model of my generator that they installed, I never received a return call at all. Like I always say "once they have the money, your time is over. Jesus, it makes me mad when a company takes up that thought. They don't need you once business is done, they forget who you are. I recommend people to Trinity, but I will now stop doing that. They too, bite the hand that feeds them.

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Typical questions asked
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What is the return policy?
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