Ticketmaster
Questions & Answers

I had this exact same problem and after multiple attempts to contact TicketMaster customer service still haven't been able to get this issue resolved. Have been getting the runaround from TM "Fan Support" via Twitter for a week and a half now (PS - Twitter was the only avenue for contacting TM customer service where I actually got a response from someone - had also tried their toll free Cust Svc phone number and got a recording saying that phone number isn't being monitored; also tried emailing their Cust Svc email account and got auto-reply saying that isn't being monitored either and directing me to their Cust Svc FAQs which say that in order to reach Cust Svc, you need to log into your account - but of course I was blocked from being able to do that because they think I'm a bot). Good luck with this - hope you can get a response from them. I still haven't been able to get any resolution of this same issue with my TM account. Once I get this resolved, I'll never do business with them again!