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StorageTreasures.com
Questions & Answers

157 reviews

Here’s what buyers have asked with answers from StorageTreasures.com staff and previous consumers.

6
questions answered
0%
answered within 1 day
Question:

Us there any way to see reviews of each facility and thiee reputation for honesty? Is the lock cut before i get there to pick up my bought unit? If so

Question:

If the orginal highest bidder doesnt pay for the unit will storage treasure send a email of the account being suspended?

Question:

I keep seeing "Private Seller" posting auctions with collectibles, sports items, etc. How often do you have customers complain about the units?

Answer:
Plase be careful this unit are from people who already purchased units took what's good then resale what's not worth to them.
By Cindy H., over a year old
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Question:

How do I go back and view a locker that I won?

Answer:
My apologies for the delay. You should be able to find the link under Recent Bids, by searching for the Auction ID. If you don't want to do that, we can send you the link. Please contact our Customer Support team at (480) 397.6503
By Member S., over a year old
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Question:

Some one help lost my job and my storage unit is there any way I could get some of my things the owner dont want

Answer:
Hi Tasha, We are sorry to hear about your struggles. I recommend asking the storage facility to pass your contact information to the winning bidder of the auction. It will be up to the winner to decide to contact if they want to discuss returning of some items.
By Member S., over a year old
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Question:

From what I am reading sounds like a lot of scamming going on. Do I need to cancel my member ship or are these people legit.

Answer:
Hi John, I understand your concern and want to assure you that we do not try to scam any of our customers. If there is ever a situation where we can assist, we will do all we can for you.
By Member S., over a year old
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Question:

How can you look at past results from these public auctions? I would like to see the actual sold prices of certain locations,.

Answer:
Hi Givetheropeiftheydonthan K, We can help you find that information. The Sold auctions stay on the website, but they are not searchable. Please give us a call at 480.397.6503 or send us an email. We can find the link to the auction, the auction page will include the sale price and the time it ended.
By Member S., over a year old
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Question:

In Reference to OSO Storage Unit # 1489 sold on May 10th 2017: Merrick Blvd in Queens. To Storage/Thrift Buyer/Seller, Cubesmart, Vendor, and Storage Treasures, This is about my storage unit in Queens that held 30 years of my life. I would like to restore my ownership of my property. I will make every effort to make the process as comfortable and easy as possible by buying the property back. My unit, #1489, was said to be sold on the 10th of May with ten other units at Merrick Blvd in Jamaica Queens. I had made many calls to Cubesmart about a fault in the phone payment system. I had an agreement with the district manager of the North East because of the faulty payment system that I could pay a payment by the end of the month. This led to a mistake with the Cube Smart Store and the corporate people. I am working at weekend fairs and events and had to wait until after this weekend to get paid. If I had the cash before the 10th I would have paid it believe me. Now they have sold my unit to a vendor. I would like to get in contact with the vendor to buy back some/all//most of my things that are priceless to me that are items I was given from my grandma who passed and 3 friends who have passed. I feel like I have lost everything, and am desperate. I have friends upstate that can help me out getting the property picked up. This was a mistake by 48 hours and really was a misunderstanding on the phone. I had thought I had a verbal contract with the district manager stating I could pay by the end of the month. I was driving though three states at the time to catch a job. My property was mismanaged gravely. I urge you to have the vendor please contact me. I was homeless in my early 20's and built my life back without drug abuse and other illicit behavior. These things where acquired by hard work, sometimes working three jobs to support myself. I worked in Music and was transferred to NYC. I made the move alone and built a life in the city. I have a mental and physical disability that has held me back in my life in many ways, but I have never asked the state or government for help taking care of myself. I have never had food stamps or anything like that. I have taken pride in being able to bounce back from thee hard times and not using and crutches or handouts. These things I have had in storage after myself and many others lost their jobs in NYC in the late 2000's. I have bounced around a little looking for another place to be as productive as I was for that ten years before I took everything I truly care about out of storage. Now that all my things might slip away, I have gotten in touch with family members about payment for my things. I have over $500 and maybe even another $500 (depending on the flight prices) to offer for my things. I pray to God that the vendor that got my unit will look down on me with compassion. This year has been one of the most trying of my life and I just hope that less then 48 hours will not make this year even harder. My grandmother meant the world to me and I just don't want to lose everything that she hand made for me. Also a friend gave me some of her dead husbands things that I am beside myself for this to happen too. I am am sorry for being so upset but this is a big blow to my heart. Again I will make this easy for the vendor . I will not be difficult and be as quick as I can so you can get back to your work. Please send this note on to whomever would need to see it. All my hopes are with the goodness of people in this world now. Sarah Quinn Wheeland gratefulquinn@gmail.com 917-301-7497

Question:

How long does it take Storage Battles to answer me regarding a fraudulent unit I bought?

Question:

I got scammed/frauded on 8/1 and have been writing you for resolution. How long will it take you to get back to me on this, in general? People are posting that you never get back to them and I don't want this to go that way. I bought a fraudulent unit on 8/1 from Storage Solutions in Fontana. When I asked the manager for a refund she said it was a "Charity" unit. It was staged, about 2 tons of broken used lumber behind a couple shelves, and chemicals I have to take to HAZMAT. I need an answer on this soon, if one is coming please let me know. Thank you.

Answer:
Storagetreasures.com will NOT respond to you if a facility stole from you, misrepresented an auction or has blocked you from clearing out a unit unless you rent the unit for another 2 months. Storagetreasures.com WILL suspend your account if you complain or point out one of their many, many, many scams. It's completely illegitimate.
By Jennifer L., over a year old
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