Scribd
Questions & Answers

Hi Katie. Thanks for reaching out. Our support team can assist you by emailing us at help@scribd.com. If you've emailed us already, send us a message here with your ticket number or the email address you wrote in with. Thanks! - Donni, Scribd Customer Support

Hi Michele, Thank you for taking the time to reach out to us! Unfortunately, and I'm truly sorry for this, we've received a higher than normal amount of emails recently and have been unable to respond as quickly as we'd like to. We know what a pain it is to have to wait in line, but appreciate your patience and understanding none-the-less! I've responded to your request. Please check ticket #1296757 for further information. Thanks! -Donni, Scribd Customer Support

Hi Pete! We're always happy to help and provide information as to how you signed up. Please send us an email to help@scribd.com and we will be in touch shortly. Thanks! - Zoë, Scribd Customer Support

Hi Simon! You can always unsubscribe from the Order History tab when logged into your account (https://www.scribd.com/account-settings/account/membership). If you are having any trouble, we are always here to help! Just send us an email to help@scribd.com and we will be in touch shortly. Thanks! - Zoë, Scribd Customer Support

Thanks for informing us! Our support team can help you with that. To get in touch, please use this link: https://scr.bi/assist and one of our agents will help you out within 24 hours -EC

Hi there, it sounds like this is due to either a duplicate account of yours or an unsuccessful cancellation, as it's impossible for us to bill a canceled account. Our support team is more than happy to help with this, so please use this link to connect with them directly and you'll receive a response right away: https://scr.bi/assist

Thanks for reaching out to us here and I apologize for the delay - one of our agents has your ticket now and will respond shortly. Let them know there if you have more questions and they'll get back to you ASAP

Oh no! Thank you for letting us know and I apologize for the delay! We currently are experiencing a backlog of tickets, which is delaying our support response times. However, we want to make sure we assess this with you right away. Please update here with your ticket number and we'll use it to escalate your ticket to the top of the queue so we can get back to you ASAP.

Hey Richard, we definitely want to look into this with you. Can you please email the details to us at help@scribd.com so that you can connect with one of our support specialists? They have the tools to assist you and stop any future charges. Thanks!

Hey Abe! We definitely want to look into this for you. Can you please email the details to us at help@scribd.com so that you can connect with one of our support specialists? They have the tools to assist you and stop any future charges. Thanks!