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Royal Chess Mall
Questions & Answers

95 reviews

Here’s what buyers have asked with answers from Royal Chess Mall staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

Hi you sent me a request for a review but I haven't received my chess set yet. My order was some weeks ago. Can you indicate when I will receive it?

Answer:
Hello Lex Please reach out to our customer support on sales@royalchessmall.com and our team will help you out with the delivery details.
By Sidharth K., 4 months ago
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Question:

What can I do if I didn't receive the board? I Mi order is 19-9289 Luxury chess combo Staunton Goliath series, pieces, board and box

Answer:
Hello Jessica Please reach out to us via email at sales@royalchessmall.com. As we check from your order Id, the chess board is in transit and scheduled to be delivered to you in 2-3 days time.
By Sidharth K., over a year old
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Question:

3.9" Russian Zagreb. Issu w/pieces. Different weight, asymmetrical. Felts are ill trimmed. I attempt to contact by phone and email no answer.

Question:

Reported a complaint a few months ago still haven't gotten a reply

Answer:
Please email us at sales@royalchessmall.com with your order id in the subject line and our team will revert back to you. Alternatively you can reach out to us via whatsapp support at +91-82647 16250
By Sidharth K., over a year old
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Question:

Hi I recently purchased a board from you an on the sides of the board it looks like some of the paint is missing I've sent an email but no response

Question:

Good day, I ordered chess pieces from Royal Chess Mall, but have not yet received it. Please send me an update on my ORDER 19-4465

Question:

Hi, Recently purchased a chess board from you. Several of the black squares have imperfections in the colour with paint not applied thick enough?

Answer:
Please write to us on sales@royalchessmall.com and our team will get back to you.
By Sidharth K., over a year old
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Question:

We have not received anything. Can you tell me when I am going to receive them?

Answer:
Hello Dulce Please write to our customer service team on sales@royalchessmall.com and please mention your order ID to help better.
By Sidharth K., over a year old
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