Pottery Barn
Questions & Answers
Is Pottery Barn getting ready to go under? Extreme difficulty getting furniture that has been ordered in JULY, has been PAID FOR IN FULL and I have been told it is lost and have to wait until the end of November and then MAYBE it will be here. I was never called or notified about any of this; I have been doing the research and calling. This is consumer fraud.
Asked by Wendy C. on 10/12/2016
5 Answers
Phillip D.10/27/2021
Same, was told we would have a light first week of October, now December also. I hope they do go under. Don't get me started on the last thing I bought for $999, then the price changed to $499. So angry, will NEVER shop there again.
Melissa E.3/19/2022
Awful company, I had the same thought that they are going under. Never seen so many lies from a company. I just posted a 1 star review. They charge top dollar and lie about delivery dates. Also ordered a rug that never arrived, luckily I was refunded for that. I'm still waiting for a bench that I ordered in January, it's almost April :(
Craig S.2/17/2023
This is standard operations now. They attempted to steal almost $1500 from me. I recommend using the BBB for your area. That is the only way I got a response even though it didn't help.
Tracy G.1/28/2023
Same! They have had over $2,000 of mine for nearly 3 months. Shipped November 15th and for weeks they claim it's lost. Awful experience. Still out $2,357 and no one ever gets back to me despite promises that they will. They will NEVER get my business again.
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