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Pottery Barn
Questions & Answers

576 reviews

Here’s what buyers have asked with answers from Pottery Barn staff and previous consumers.

2
questions answered
0%
answered within 1 day
Question:

Is Pottery Barn getting ready to go under? Extreme difficulty getting furniture that has been ordered in JULY, has been PAID FOR IN FULL and I have been told it is lost and have to wait until the end of November and then MAYBE it will be here. I was never called or notified about any of this; I have been doing the research and calling. This is consumer fraud.

Answer:
Same, was told we would have a light first week of October, now December also. I hope they do go under. Don't get me started on the last thing I bought for $999, then the price changed to $499. So angry, will NEVER shop there again.
By Phillip D., over a year old
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Question:

Interested in filing a class action suit for deceit and fraud? This company is clearly benefiting by holding hundreds of thousands of dollars!

Question:

Has anyone contacted a lawyer?

Question:

Pierce sectional severe pilling on cushions, need to find out what can be done. This is a second home and only gets used about 10 weeks a year.

Answer:
We have the same problem. Our couch is two years old and we will need to replace it this year. Back Cushions are rumpled and seat cushions have a ton of little piling.
By D L., over a year old
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