Newegg
Questions & Answers

Here’s what buyers have asked with answers from Newegg staff and previous consumers.

questions answered

answered within 1 day

Question:

Why so many people say Newegg.com is not a good place to shop? I was thinking about getting a tv from here, but before i buy anything, i always go and read reviews. Too many review site say dont buy from here, cause of many many reason.

Answer:

Buying something like a TV online is a dicey risk.If you need to return it the shipping costs will kill you, you cant exactly drop it off at the local store for a replacement, if it needs repair, same problem. Newegg will drag out a refund till the last moment. They have control not you.To earn as low a rating as they have, they have very much deserved it. Who says they wont pull a stunt like claiming its another seller selling through them so its not their responsibility, and too bad the seller wont help? They did that to me.

By john b., over a year old

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Question:

I want to buy a PlayStation from Newegg is it a smart choice?

Answer:

Amazon is much better, more reliable and customer friendly, especially if you are an international buyer (live outside U. S)

By Jeffri H., over a year old

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Question:

I want to purchase an iPhone from newegg. Will it be new or refurbished?

Answer:

Use paypal when you buy, because if you have a serious problem Newegg will do everything it can to keep your money.The only thing they respect is getting a negative reputation with paypal.

By john b., over a year old

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Question:

Do you use any kind of payment protection system, similar to how EBay uses PayPal? I'm interested in several of your products (buying a new laptop soon), but I'm inherently suspicious of making a large credit card payment before the device has shipped. I've heard complaints of people receiving the wrong item/knock-off laptops, etc.

Answer:

Pay Pal will not help you. After several hours on the phone with PayPal and which ever company you bought from, you will still ultimately get screwed by PayPal or end up waiting 2 months before you get you money back, if at all.

By Robert P., over a year old

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Question:

So I was wanting to build a custom PC and new egg and just wondering if this is the place to buy parts from, but the reviews worry me

Question:

Hi I am looking to replace my dell computer. 3kmt 23-7100/8/1. I will also add photo shop 6. With disk burner. What do you suggest?

Question:

bib any one buy a phone from them

Question:

do you take bitcoin as payment

Answer:

Hello Tony! Newegg now accepts Bitcoin as payment for most order types. Here is some general information about Bitcoin on Newegg. https://kb.newegg.com/knowledge-base/using-bitcoin-on-newegg/ Kindly, Lindsay [Newegg Support]

By Newegg S., over a year old

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