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BookOnline
Questions & Answers

5,071 reviews

Here’s what buyers have asked with answers from BookOnline staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

Is BookOnline a scam or a legit company?

Answer:
SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
By Bernard H., over a year old
See more answers (6)
Question:

I had a hotel booked for June 19-25. H6908065. Due to a death in the family, I could not go. Can I get a refund?

Question:

Why do you make your website so similar to the actual hotel's website? Why are you deceiving your paying customers and charging outlandish fees?

Answer:
Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
By Deborah S., 6 months ago
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Question:

How do I go about being reimbursed for the fraudulent taxes and fees that you charged to my account after my "booking"?

Answer:
I'd love the answer to this! This agency fraudulently charged us $1800!
By Deborah S., 6 months ago
See another answer (1)
Question:

Are there other similar companies to BookOnline that are less expensive or better?

Answer:
Make sure you are booking directly on the hotel's website.
By Shasta L., over a year old
See another answer (1)
Question:

What is this a reservation for?

Answer:
I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!
By Rose S., 2 months ago
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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?