VERY IMPORTANT... READ THIS: I bought a few times and my takeaway is that it's a crapshoot of a thing with this freaking Yoox. On average for every 5 items you'll order you will return 3 or 4... so from 5 you'll only keep 1 or maybe maybe if you're lucky maximum 2. And I've been occasionally shopping there since 2008 or so. FURTHERMORE if it's too good to be true well guess what... it is!
For example a pair of $300 dollar shoes retail for $89 on Yoox you need to do the common sense math that HOW IS THAT POSSIBLE!?! Usually the goods are original but faulty and ejected elsewhere (sizing is a big part of that) and/or it is inventory that has been dumped there for some other reason. It's just the god honest truth. It's ok but it isn't what you though it will be. AND YES customer service is absolutely mental and they are borderline taking a piss. It's insulting. It is a testament to how obsessed we are with clothing and image and branding that this company is not only up and running but actually thriving.
With that said I ordered their stuff while I was living in the US, now while I'm back home in Europe right next to Italy, and also from China where I now live and work full time. Shipping has been ok and packaging too... sometimes you can feel some item has been around the world and many have rejected it already (you can just tell). From the US I was too lazy to return so I have no idea but from Europe I didn't have issues returning items. The only issue like I said is that there is an 80 to 90% chance you'll want to return it. As previously mentioned SIZING issues (I wear a 46 European and I'll even order a smaller 45,5 which the shoe does claim on the tags BUT it wears like a 47,5 or 48... freaking huge which leads me understand it's original but defected)... and MATERIAL DIFFERENCES (same shoe in a normal retail store for retail price is made from different materials 100% different meaning better). I bought numerous shoes I already owned and paid retail and are run down and I want the same pair so I try Yoox for half the price but the material is definitely not the same... like it's made for this kind of "online business"! Hands down different meaning worst quality. And since I work in china I meet a lot of foreigners in the shoe production industry (foreigners stick out like sore thumbs there) I have been told before by them that online bound items are different than retail store stuff. And I didn't even bring that conversation up.

So that's that. Good luck. Yoox overall is bad but with a lucky thing here and there!

Cheers,

Honest man