Prior to our arrival at the store, we called AGAIN to be sure all prescriptions were in fact ready, we were told no only 1 of 5 was ready and it could be hours later (same old usual replies and lack of great service.) in that same call, I stressed the person on the phone to try harder to get the need prescriptions filled. Surprisingly on our arrival they now had all 4 ready. This location is non inviting from an appearance standpoint, it is absolutely a horrible looking location and shows a strong sign of lack of leadership, for it is not just sales inside, it is your people, your presentation of merchandise, and how inviting is it to go to your buisiness. Not to mention so many homeless people laying/sitting outside (I have strong feelings how to help here) but it is a HUGE negative to the business, and somewhat embarrassing for the business or should be. To conclude on one of our recent visit, in checking out the cashier at the front of the store who was helping me if you call it that, was distracted on her phone and in that conversation on work hours, with clients trying to pay the foul language was flying here to say the least. Where is the CEO, I know like most absent from the day to day, and most likely has no clue what is really happening on a daily basis. I own a business, so I have great experiences in many of these mentioned fields. This company needs a lot of help to improve. The general overall rating on the level of customer service in all if not many visits would be a score of less than 1 on scale of 1-10,10 being the best... Think twice about visiting this location and many, maybe think about other pharmacies. Many are out there, its called COMPETITION...
Bye the way of the mangers on my last visit here (two days ago) when asked or when I commented on the appearance of the outside look, he responded and I quote "oh, that is by corporate design and direction to cut back" Let me ask you all here to you think the CEO or anyone of their highly paid corporate leaders from the CEO down is cutting back on their own properties look from this standpoint Are they cutting back on the corporate jets use to save money for the company? Are they volunteering to cut back on the egregious salaries (usually and most likely I am correct well into the millions) I would bet not, but the people in the store miss trained or otherwise are making pennies compared to them, are they not more important than the CEO? You bet there are for they are the only way this company or any can work successfully, who are they kidding, no one

Pertaining to the Walgreens at 2238 Westborough Blvd. In South San Francisco, CA.

I have multiple health conditions involving numerous medications that I need to take. Recently I experienced fractured ribs and rather than wait for my medications to arrive over a lengthy period of time through a delivery company, I decided to have the prescription of pain medication and topical patches for pain to the Walgreens down the street from my home. HUGE MISTAKE!

I had read the reviews but thought these were perhaps subjective to individual circumstances... I was proven incredibly wrong about that. This is perhaps one of the worst experiences I have ever had with any customer service related retail experience.

When I checked last night, the clerk told me that they would text me when the prescriptions were filled, within 15 minutes. After an hour and a half, I called back and was hung up on and then it happened again when I tried to repeat. Although in pain, I gave up for the night and decided to just pick them up the next day.

When I arrived just before 9 a.m., the clerk at the pharmacy counter was incredibly rude and dismissive telling me that there were only two prescriptions and no sign of the patches. I asked her to look again and she stared at me hatefully and told me to wait for the pharmacist. I told her that I did not have time and just wanted the two that were ready and she told me by law the meds could not be purchased yet and that I would "have to wait".

Finally when the pharmacist arrived, she proceeded to assist other people who were behind me in the line and then struck up a conversation with a vendor, disregarding me completely. At long last I was called up and the clerk told me of the charges. I explained that this was through Medicare and that there should not be a charge given my insurance. The woman rolled her eyes and told me "well, you will have to wait" and she exited to go speak with the pharmacist. I could see the interaction and they were whispering and laughing the whole while. The woman came back, said nothing to me, input something into her computer and then told me I had to pay twenty five cents, whether I liked it or not. Disgusted, I reluctantly agreed just to be done with this experience and this horrible person with no customer service training whatsoever. Please keep in mind that I am in an inordinate amount of pain during this entire transaction and only wanted my medication to help relieve this. I did not have a quarter and was going to use my bankcard when a lovely woman behind me handed me a quarter. I asked for the clerk's name and she at first refused until I told her that I would not leave until she gave me her name and said at that point that her name was "Kay".

As I left, the woman who had given me the quarter actually apologized for the clerk's behavior and said that they are just like that here. I said to the woman, "they tried to overcharge me" and the woman responded, "that happens to me all the time, you have to watch them here."

How utterly disgusting! If I was ever to move my numerous medications to another place where the store could benefit it would NEVER EVER EVER be to this location, or to any Walgreens after this experience. In fact, I am going to boycott Walgreens entirely for any of my retail or pharmacy needs and I am going to spread the word to my friends, family, neighbors, and to the whole community of Westborough.

Nothing can make up for this atrocious behavior but it concerns me how others who may not be willing or able to speak up for themselves are silently being subjected to this type of neglect as paying customers.

So my wife picks up two prescriptions for me on her way home from work a while ago. These are both scripts that I've had for a few months and pick up on a monthly basis. When I need one of the insulin's I open the bag to find it is the wrong prescription (right med, wrong delivery method). I don't have the needles, syringes or training to draw and inject this insulin; nor do I have a scipt for any of the materials since I have never had it before. Since I am leaving for work, my wife says she'll take the wrong medicine back to the store and asks for an exchange to the correct insulin. She is told sorry we can't do that, we'll fill it again and charge you the $500+ again! I get home from work Saturday and she explains what's going on, it's already late so I wait until Sunday morning to call pharmacy and try to straighten things out... I am lied to, disrespected and insulted to the point where I raised my voice as I was constantly talked over... please tell me how is it ok to steal from a customer?
How is it ok not to verify that a script being filled is correct or what the customer needs? What ever happened to the pharmacy checking with the person picking up the meds that they understood what they were getting and how to use it? Apparently this location doesn't need to be bothered with Customer service, responsibilities or doing the right thing, they'll do what they want, when they want, and charge you double for it. When you try to call for help, they treat you like crap, blame it all on the doctors office, then blame it on the doctors office and you. Not one time ever even coming close to admitting they have a part in the process much less actually having blame... Well guess what Walgreen's, I DON'T HAVE OVER $500 for another refill... so I'll just go without my insulin for another day until my doctors office is open on Monday and I can get them to train me on how to use this vial and call in a prescription for the materials to someone else. I am DONE being a Walgreens customer, over 10 years of loyalty is GONE in a single morning. This is far from the 1st time in the past year that mistakes were made, information was not given and we've received poor customer service. Far from the 1st time we've had to ask the Manager to get involved as mistakes were made. But this time for the Manager to continuously talk over me, treat me like a child, speak down in a condescending tone, refuse to answer questions and consistently repeat it's all the Doctor's fault without listening to anything I asked... I don't care if it is the closest pharmacy to us; it'll be worth it to driving a little further, I am sure that Publix, CVS, Saraland Pharmacy or McConaghy Drugs would all like to have our business each month and not treat us like crap.

I enjoy the sales they have

Visit and if you are interested!

I have used drugstore.com almost religiously since they opened. They had great prices, lots of products to choose from and fast delivery. As someone with chronic pain, online shopping is a must - and here was a great one-stop shopping for all those drugstore needs.

They also had their drugstore dollars program which reduced the prices further. So when their prices started to go up, I didn't worry so much.

And then I found I could get cash rebates thru ebates.com. So I just kept on shopping.

But over the last few orders there have been items missed. They were always quick to replace them. But this month not only have items been missed, but they packed a box of health bars with two bottles of liquid (shampoo & body cleanser) in a small box with the bubble spacers. It was way too much stuff before the bubble spacers were added. The box of health bars was crush to less than half its original height. Luckily they had wrapped the bottles of liquid separately and no leakage occurred. But when I complained, they were quick to blame the post office for the problem! I really don't like it when someone passes the blame and they are clearly in error - the outer box wasn't crushed in anyway. In fact it still bulged at the top! They kindly replaced the health bars without charge.

I order four bottles of an item, they send the insert saying that there are four bottles, but there are only three. I feel really stupid complaining about this. How do you prove they didn't include what they said they included? Luckily, they fixed this problem as well. This is the sort of problem I hate. I know I'm right, but how will they react. As always, they responded positively and sent the missing bottle.

So all of this cost them extra labor, extra boxes & extra postage. And the consumer, in the end, pays for this in the pricing of the items.

Their customer service has always been responsive, but I really don't want to have to use it this often! I'd rather they didn't make these mistakes.

So now they have stopped the drugstore dollars program, their prices are frequently not competitive with Amazon.com, they require the use of their customer service to get all you ordered way too often.

And today they announced a "no return policy". That all items were now sold as is. What kind of a deal is that? You buy something sight unseen. I can understand them not wanting to accept returns when people buy something they've never tried and decide they don't like it. But if it is damaged or other legitimate reasons for complaint, it sounds like it's just too bad for the consumer who trusted them to deliver on their end of the bargin. I see rough waters ahead.

It very much seems these folks want to go out of business. As if they've decided there isn't enough profit, so they will make it profitable even if it drives their customers away.

So I guess I will be using Amazon.com & see if I can get that to work for me now. I am deeply saddened as these folks served me well for many years. I am thankful for their many good years.

A. W. E. S. O. M. E.

Good reliable shop

Just so much easier than looking on shelves

I like specific lip balm & they carry it.