I strongly advise against using this particular company and recommend seeking services elsewhere. While my issue was technically "resolved," I will never again use this company and urge others to stay away as well.

Initially, I contacted the company and requested a call back from an agent to discuss their services. The conversation began pleasantly enough, and the information provided was helpful at first. However, my suspicions were raised when they requested my credit card number to confirm my eligibility for their services - red flag number one. Despite this, I continued speaking with the agent and was ultimately convinced to agree to installment payments.

During the call, I was promised that I would be sent documents outlining everything discussed and the terms and conditions. However, these documents were never sent. Later, I was put on another call with a separate person to collect all of my details, and again I was promised that these documents would be sent to me - but they never arrived.

The following day, after still not receiving the promised documents, I emailed the company to inform them that I wanted to cancel the process. Unfortunately, I did not receive any feedback. Instead, I received an email asking me to approve the use of my credit card details - red flag number two. This upset me because they wanted me to sign documents to approve money withdrawals without ever sending me the terms and conditions. I sent three emails during the week that went unanswered. Finally, I threatened to take my issue to social media, and I received an instant response - indicating that the company likely has a filter to search emails for these types of complaints.

After scheduling a call with another agent, I initially felt that my concerns were being taken seriously. However, I was ultimately grey-rocked for another two weeks. I had requested that the services be stopped within 24 hours, but I was told that I had already agreed to the services. This was not true - I had only agreed to the initial call. Additionally, I was told that their services were exempt from the 24-hour cool-off period rule, which was also not true according to Australian law.

Eventually, the company apologized for the miscommunication and stated that they would not charge me any further but would still offer the promised service. When I received the results, the form was incomplete and information was missing. I asked again where the documents were that I was supposed to complete and received no response.

Later, I was asked to schedule another call. I provided my availability, but what followed was the worst customer service experience I have ever had. As someone who has worked in the service industry as a waiter, call center agent, and receptionist, and has lived, traveled, and worked in different countries, I have never been exposed to such terrible service. The person on the call was pushy and would not let me talk or listen to me. Several times, I had to repeat myself. Eventually, I told them I would like to end the conversation. His response was "Do you want to move to Australia?" I told him that at that moment, I did not care and that I would rather speak with someone else.

After the call, I sent an email, but again, I received no response. It seemed like the only time things happened quickly was when they were about to take my money. A couple of days later, someone finally contacted me, and we arranged a suitable time to talk. The person was helpful and answered my questions well, but I ultimately chose not to continue with the company due to the numerous incidents that had occurred.

Moving is already a costly and stressful experience, and paying a company to help only adds to the expense. I believe that customers should be treated with respect and decency and that agreements should be honored. I understand that businesses need to make money, but they should treat people better.

Total SCAM STAY AWAY FROM THEM... lady called me on (may1st 2022). Spoke to me for about 30mins threatning that i wont have another chance for a visa if i dont pay... at the end the call finally paid 990usd for a evaluation that i was suppose to have right away after the call... the lady came back to me sayin finaly! Guess what! Wont happen because everybody gone home... so finaly my appointement was set up for the day after (may2 2022)... an 1 hour after that call of may1st 2022 ive have change my mind and sent email to cancel everything... at this time it was "autralia nighttime"" when i sent email for cancelling... nobody was working in australia... and now just got a call from support (may3 2022) sayin they will charge me for the fisrt 30 mins call... so my question why they didnt ask me for payment from the beginning before starting all of this! I got all my email to support my statement! They even sent a contract to sign! And i didnt sign... i only spoke with 1person 30mins... and now they offer me 300usd refund lol in the email it says "A REFUND OF A REFUND " what a joke that company, so it cost 690usd for a evaluation that i never had and a 30mins call... i wouldve gave zero star if i was able to do it. I will probably make a review everyday

Following email transcript its about 45mins after the first call and 990USD

Im stress out now... I think i have made a mistake... i aint ready... i need a refund. I think... are convince me! I neeed more info... howw much money im gonna have to pay to get a visa? I just found that it cost about 4000 $ for a independant skilled visa...
Masquer les messages précédents
Le dim. 1 mai 2022 à 12:48 PM, Support Australia

I dont want your service! I ask for my refund 990USD since yesterday

Le lun. 2 mai 2022 à 1:03 PM, Support Australia
And still kept going...

4 mai 2022 à 5:39 AM, | UIS Australia a écrit:
Dear Francis Bujold,

Thank you for your reply.

After bringing your case before our Disputes Resolution Board, I am exceptionally authorized to make an offer of a refund of a refund in the amount of 300 USD and with this refund you will still be able to make use of the evaluation service now or in the future as you choose
990 $ for a 20 pages document... information about something i already know. And... That you can find for free on internet... 990 $ document pre made that took about 1 second to sent

Please reply with your approval, allowing me to make the arrangements to process your refund.

Regards,

Im 40 and its the first time i hear that... a refund of a refund... LOL they offer you a miserable refund offer for miserable service. Knowing you will decline and get mad. And now they avoiding me... i dont know why they are legit!