I was finalizing my tax return ( that I did on my own with no advice or aid from live services) (never used the chat bubble even) Only to try to get help once my funds were stolen. I was asked if I wanted to use the max service, I was confused as to what that was due to me filling on my own. I saw 2 prices one for $129 and on for $58. I started the process. Thinking this was the fee for me filling online with them. I then clicked on what I thought was a payment option of $59. It wasn't. It then itemized the service order and I saw I was going to be charged $188 which was both fees combined to complete my $108 tax return. I went to the top of the page and hit the = button to go log out. I was frustrated and was going to come back to it with a better thought process. As I hit log out a confirmation of purchase popped up on my screen. I freaked checked my bank and sure enough a pending charge of $188 was visible. I contacted support and was given an email to request a refund of the charges from intuit. As that was the secondary client I was sent to from Turbo Tax reps. I explained in detail what happen. I got a confirmation email saying it would be 5-7 business days to be processed and if it was the weekend it would longer to be reviewed. 30 mins later I got a CLOSED case email and was told if I didn't use the services I couldn't get a return due to it not applying to the satisfied customer act!? Again What?! So why the hell was I charged if my taxes weren't even completed. You said I didn't use the service in the email yet I'm told no refund!? I didn't use them to fill after that happened. I then filled my tax return with H&R Block and reached back out to Turbo Tax. To advise I had completed a FREE tax return to again prove I hadn't finished my return with them. So no return confirmation but the is fee was completed?! How is that possible? I've been robbed by someone that was tasked to help me keep what money I had earned. No one with a rational thought process would ever pay a fee that acceded the amount of the service. I have demanded my stolen funds be returned. I will never see it but I hope this is just as much of an inconvenience for someone as it is for me. Word of mouth works way better than reviews. I will tell all I meet of my experience and beg them to use anyone else they can. I work in public service and will make sure as many people as possible will be saved this theft.