I ordered an engraved ipad, ipad case, and ipad camera kit on Feb 8th. Noticed that with expedited shipping they promised to have the package to me by Feb 14th in time for Valentine's Day. When I placed the order I noticed I put my old address and called them the next morning to change the address. I was afraid this would cause a delay or problems with the shipment but was told everything would be fine. Through tracking I saw that 2 packages were shipped Feb10th, the ipad via ups and the case/kit via fedex.

I started tracking the packages, and everything seemed on course. As the receiver I could not see the actual delivery address only the city. (Both my old and current address are in the same city.) On morning of Feb 12th, the fedex status was changed to signed for and delivered. I did not get this package or anyone in my household. Also saw nothing from UPS that day. By Feb13th morning (Valentine's Day having passed), I saw a status update for UPS for a tracking exception for wrong address.

I called Apple right away and asked about the packages. I was told that the delivery addresses were correct and to call fedex and UPS myself. I was already wary about this since as the receiver I could not even get the exact address info from the tracking. UPS told me that the delivery address was the old address and that they had received no notifications from Apple about a change. UPS was unable to change it for me since I was not the sender and was told to call Apple to send them a notification. I called Apple back and Apple actually told me that the address was correct and that UPS was wrong. How about investigating the issue for me since something was obviously wrong instead of having me call both parties multiple times and pass along messages back and forth.

Regarding the fedex package, Apple finally started an inquiry into it a week later and I was told that I couldn't get a refund or a replacement until the inquiry was completed. Fedex told me that the package was delivered to my old address and had received no notice of any delivery address change either. Go figure.

Very poor integration by Apple with their shippers to handle any changes/problems as well as very poor / unwilling to act customer service representatives. No chance for any email or online support either. Had to take time to call them during weekday business hours. They answer during weekends but don't really take any actions since everything requires business days.

Here I am 10 days after when I was supposed to have received my stuff (and over 2 weeks since the order) and I still don't have everything. At least Apple was kind and generous enough to refund my $12 for a failed expedited shipment. What a failure of a Valentine's Day present.

If I could return everything I bought I would but I stupidly had it engraved...