I'm not one to leave a bad review usually, but I feel that I must share my latest terrible experience with Staples corporate. On June 2024, I tried to make a purchase online due their free shipping and school supplies sales. After a couple of attempts with different credit cards, they cancelled my order for no reason. The same thing happened a couple of months prior when I tried making a purchase online. I thought they might have had a system hiccup back then and/or my credit card didn't work. However, in June, after trying to purchase with different items and various credit card, I was unsuccessful again.

When I called to ask for help in the corporate office, I was told that I couldn't make purchases online with zero explanation. The person on the phone wouldn't tell me if it was a credit card issue or names/addresses not matching up, or anything. They only said that the system couldn't verify with the information I provided and that was that. When I asked to talk to a manager, they said they can have a manager call me, but stated that the manager will have the same response.

Two days later, someone by the name of Lynn Thompson called me. She said that she spoke for the CEO of Staples and told me that their internal system couldn't verify my information (the information I provided to make purchases online and to ship to my home). I asked if there's anything else she can do. The only thing she said that I can only make purchases in store and not online. I mentioned that the reason we make online purchases, it's for the convenience. If I could make the purchases in store, I would've. She wouldn't provide any details on why I was rejected from the online site or give any other solutions so I can make the purchase online. When I mentioned that it seems that they don't care about my business, Lynn responded with "I'm sorry to have lost your business" in a stoic tone.

This experience made me feel that I was NOT a valued customer at Staples. They wouldn't tell me how to fix the problem and there was nothing they could do. They don't even care about losing my business. So much for buying things at Staples. I would make my purchase elsewhere like Office Depot or Amazon. I've tried Office Depot's customer service for both personal and corporate. It's not ideal, but I've never had them, or any other company, completely rejecting finding a solution to help a customer.

On August 26th(saturday) I bought 2 printers in Greenville Texas. The sales person, Brennan stated I could take them home and just plug them in. In addition I used Affirm for over $654 and the first horror was my sale was converted to Pay Pal and it overdrafted my bank account by this HUGE Amount (even though I rushed 40 miles roundtrip to get their mistake corrected. 'Jasmine', the woman said she was "a Manager" but she never once ever Aplogised for this huge set of problems (it getting on my Pay Pal acct instaed of Affirm and I had to rush back on Sunday back to the store to get a credit and get it repaid thru Affirm. Come Monday Morning the credit she supposedly put through failed and it overfrafted my Alliance Banlk account. I had to rushe to town to Commerce now and plead with the bank personne; to believe me (which they did not at first) as the credit slip did not matter, only what electronically happened. Next I rused home to speak with Pay Pal and got some sensibility on my side and they blamed Staples. I was charged processing fees to correct the mistalke Staples charged me. I spent hours and hours and only got one printer to work with grat difficulty...lasting hours to set up not as the Sato=pkes sales agent stated. Here it is Tuesday and I am having a terrible time even with the hlp of a computer person to get this Epason to print from y computer. Staples does not help. You are on your own even though I spend money on a 4 year insurance agreement for both printers. The other one was a Brother Lazer printer. Now I am sitting here because my computer friend gave up for the night and she had to go home. My legal briefs will not have been completed after 4 days of efforts.Every day justoce is delayed is justoce denied. At Least I got a wonderful Staples lady on an 600 number who lidstened patiently and will refund my $41.55 in fees Pay Pal and the Bank was Charging me. Her name was Ms Brown and she intimated that Ms Jasmine would receive a talk about at least saying a courteous "Sorry" when such a problem arises. Thank goodness fpr Ms. Julie Brown. I just pray my Epson printer gets connected and I can proceed with my legal documents for businesses and court. Remember everyone, check inti=o the Deceptive Trade Practice Act when companies dont perform as they state they are going to, or they provide a defective product or otherwise violate a provision of the State of Texas lae=w. And IN TEXAS, one can recover $20,000 in a Small Claims Court case. People can go into court by yourself and get things taken care of and teach companies they need to do the right thing, supply working machines and be treated with respect and honesty.

I bought a printer July 2,2022 from the manager Marisol. She recommended the Brother printer and she also convinced me to buy the extended warranty for it for $150 and ink. So $372.21 later, I went home with this printer an the printer eats the paper and at times printed only half of the page and cut the bottom off. I thought maybe it was the paper so I went to buy lighter paper for printer and the problem got much worse. Today I went to the Elmsford, NY store to see if I could return it for another printer and Staples only has a 14 day return policy and the warranty I bought for $150 was useless because it's a third party that staples has no connection to and I have to go through the warranty company "Asurion" in order to get my printer fixed and that usually entails packing it up and taking it to UPS or Fed ex and shipping it back to them and not hearing back from them for 6 weeks. Staples is a scam and so are the employees. Everyone just refused to help and had no way to solve problems. So I left and called the store and asked to speak with the manager who happened to be Marisol. You know she told me to hold on and she transferred me to the sales associate I initially met. What a coward she is. What a shallow manager she is. Not strong at all only when she wanted to scam me into buying a piece of garbage printer. They are all scammers. Macy's and Bloomingdales has a 1 year return policy. Staples wanted nothing to do with me or their broken product that the Manager Marisol convinced me to buy. DO NOT, I MEAN DO NOT BUY ANYTHING AT STAPLES. THEY ARE ALL SCAMMERS AND THEY DO NOT BACK UP THE PRODUCTS THEY SELL. ONCE YOU WALK OUT OF THERE WITH YOUR PURCHASE YOU ARE STUCK WITH IT AND YOU ARE ON YOUR OWN. Staples does not back up the merchandise they sell. This was the most horrible experience I ever had in a store. No wonder why they are always short staffed. Who would want to work with Marisol especially. No wonder so many stores are closing. I can't rate this place at all but I had to give 1 star or this review wouldn't post... of course. I will give it 5 stars the day it closes.

Irritated... BEWARE! BE CAUTUIOS. I purchased a gift from a particular staple store online to be picked up at that specific staple store. Drive out to the store location off of 135th and Metcalf to find out the item that I selected with the help of Melissa was not actually the product that I was picking up. So I explained that to them and that I would need it canceled/returned, what ever they needed to do to return it to release the money they had holding from my account and that is when I was informed that it was an online sale (remember, I went to that specific store chose that store as my shopping store) and due to it being an online sale they couldn't return it except for to return it as a no receipt sale which would give me an in-store credit and to top it off, they would only give me credit for the lowest amount the item had been in the last 90 days (I May be wrong on the actual days I was a little pissed so by this time I was a tad mind boggled) as they are explaining to me that a product that I hadn't even removed from their property didn't even sign anything, not even opening the box, to find they were selling the same item on the floor in their store, was $80 less than the exact same item that I bought online, that they picked from their inventory. Made absolutely no sense to me and it will take 3 to 5 business days for me to get refunded the money i spent purchasing an item from that store.

We all know that as managers, general managers, which I called today and spoke to, can bend the rules, can make allowances, there is an exception to every rule, been there done that, but to be so rigid, and let's not forget it's two days before Christmas, to be absolutely non-accommodating, being out right, I don't even know how or what to call this... it's just insane to me.

So my piece of advice is be cautious when buying online, and make sure you know the policies and their procedures for returns because otherwise it could be financially devastating. (still can't wrap my head around the fact that I haven't even checked out this item and if I would have returned it and paperwork only I was going to be given $80 less than what they were holding in my account, and that item I purchased online was $80 more than the item they had sitting on their floor why... would the prices not be the same, such a rip off. The end of the story is Staples has lost a customer. I know that my occasional shopping there every 2 to 3 months won't impact them but I'm going to believe in karma, and I'm going to believe that in some way or fashion my experience will have a negative impact to their company somehow.

AND ITS 2 DAYS TIL CHRISTMAS... AMIDST COVID... AND ITS TWO DAYS TIL CHRISTMAS

The story begin on nov 25 i bought a laptop online and put a pick up location near to my home its in ocean township route 35.at the time of ordering it shows that it is available and available for pickup in 1 hour. On nov 26 i called the store to confirm that is my pickup ready they said that yes it is ready you can pick any time. I went to the store and showed them the order number firstly they said they don't have any thing to give and manager came to me and said we are not answerable if you ordered online by saying that he said that i have other customer step out of the line. I dont have time now for this and suddenly i received any email that my order has been canceled after i went back to my house thinking that may be its a black Friday they have not enough laptop. I ordered a laptop again a different model and confirm by calling to there online service they said its available i placed an order and nov 30th is given to me for the delivery at home.it was a cyber Monday and black Friday was gone. On nov 30th i called to track my order and again they said that this order has been cancelled when i asked the associate that why my order is cancelled he said i don't know let me put you on hold i will let you know after a 39 min hold they dropped the call. After that i again received an email that my order is canceled. Again i ordered a laptop via phone with the associate he said i confirm you that laptop is available on brick location its 30 min drive from my location when i went to the brick location their customer service was so bad that i asked for my laptop he said that we are not answerable to you. By saying that the associate left the counter then i asked an other associate he was so bad even he shout at me and said don't you understand that we don't have it and then i called the staples associate he said we are sorry we don't have a laptop.
So the moral of the story is didn't get any laptop from the staples and bought a laptop from best buy on full price because all the deals were gone having a refund of 2500 from staples and a bad customer service they are so rude please don't order online or even from the store they will waste your time and money too

4 canceled orders
2500 return
Bought a laptop from best buy on full price
That's what i get from the staples

I place an order the 30th of August.
Apparently after been communicated that my order was delivered I contacted Staples to know where it was delivered as I did not received anything.

The first reply by Angelo B on the 6th of September was that the parcel was left in the front porch. I replied back that this was unacceptable and that a parcel cannot be left without signature (specially a $400 item).
Then the 10th of September Richard V replied back saying that if I did not received my parcel to contact "MY FINANCIAL INSTITUTION". I replied back how unprofessional his answer was and obviously this was a mistake from Staples to deliver things without signature and that they get missed, he did not reply back.
Then the 14th of September I spoke with another agent, this time by chat, his name was Runnel D. After explaining again what happened he said he was going to proceed with a refund and send me an email shorty.
Today, 15th of September, I did not get any email and I spoke on the chat with Hobie A. I had to explain again everything and the answer was that someone will contact me in 2-3 days. Plus I have been given a wrong email to send this complaint. Unbelievable!

I keep contacting them to ask for my money back and every time I get the same time of reply: that the parcel was delivered and to contact my credit card for a refund! THEY DO NOT TAKE ANY RESPONSIBILITY OF THEIR MISTAKE OF DELIVERING THINGS WITHOUT SIGNATURE

I think it is obvious that there is a lack of: communication and professionalism in this company. The replies that I get back, the agents not reading or getting informed about previous conversations I had every-time, is just not appropriate.

https://god.dailydot.com/staples-mask-conflict/?fbclid=IwAR1S95K8QVLS-FVlrYzPao281YVYtVDQPRTcLoaMBehLvVvOmGaLJMfRyKY

I will never make an online purchase at Staples again. I had placed an order on Black Friday for a laptop that was on sale. Both the options for delivery and for pick up at my local stores were available, but I opted for delivery for convenience. The order confirmation stated that the laptop will be delivered by the following Tuesday. Tuesday came and went, but no laptop. The following day, I received an email from Staples stating that the item was not in stock so they had to cancel my order. Mind you, my local stores had the item in stock (1 of them even had 7 in stock). I went online to chat with customer service (Karen M.) and told her that, if I had known that the item was out of stock for delivery when I placed the order, I would have chosen to pick it up at a store instead. She said that she would place another order for pick up at the store and honor the sale price for me. It was taking a while for her to get in touch with another dept, so she said that she would call me back. I never received a call back from her, so the following day, I chatted with someone online again (Christine D.). This time I was told that, since the item was out of stock, they cannot honor the sale price. The only problem I have with that is that the item is NOT out of stock. So many stores still have it in stock. I have no problem picking it up at any of the stores. Again, if their website had stated that the item was out of stock for delivery when I originally placed the order, I would have definitely chosen to pick it up at a store.

I had trusted Staples to fulfill my order with no problem. I was wrong. I should have made my purchase elsewhere. It was Black Friday, and if Staples had been up front regarding the availability, I would have definitely shopped elsewhere. Why did it take 5 days to let me know that the item was "out of stock"? The laptop was supposed to be delivered on Tues, so they must have known before Tues that they did not have it available. Why did they wait until the day after it was suppose to be delivered to inform me? They should have informed me right away, so I could have shopped on Cyber Monday for another deal. Or they could have given me the option of picking up the item at one of their stores.

This whole experience has been a testament as to how little Staples values their customers and how poor their customer service is. They have a customer representative who says that they would reorder the product and honor the sale price, but then does not and does not even give you a call back when they say they would. They have another representative saying that the product is out of stock, while so many of the local stores have the product in stock. They have a website that says the item is available for delivery and that you would get the product on a certain day, however, they claim later on that the product is out of stock and don't even inform you until after the promised delivery date.
This is horrendous. I have been a loyal customer for so many years, but no longer. How could I be when I cannot trust that I will ever receive my purchases nor can I trust what their customer representatives say?

Good service

This is my first choice for office supplies.