My order was delivered gas and painless.

Lightning fast shipping, great customer support

So Im pretty upset at myself for not reading any reviews about this website. Where should I start, well I needed a holographic type outfit for a space theme party so I found the perfect one on rave ready. I proceeded to purchase the top and the bottom thinking I would check out and receive them in a week or so. I was so so wrong, after purchasing them keep in mind that they were in stock when I purchased them, I received an email with my confirmation and I thought it was a bit odd that they included in that email to not email them due to the fact that would delay the order which is a bunch of BS that makes no sense. I waited about a week and still nothing I would log on to the account I created and it still showed as processing. I really doubt it takes more than two weeks to process, I tried calling first maybe about twenty times for a whole week and they wouldn't answer the machine would just say all representatives were busy and to leave a message. I then emailed them, once again nothing! So I decided to go on their instagram page and leave a comment saying my order had not been shipped, literally within thirty seconds my comment was deleted. At that point I was really pissed off so I left about five comments which they also deleted, so I send them a direct message saying I wanted my money back and for them to cancel my order. Finally someone replies to me saying that the top I ordered is out of stock and that they miss counted by one! WTF? So I replied saying I was going to call my bank and report the transaction as fraud since they had already charged my card and the items were out of stock. Which made no sense to me why they would charge me for something out of stock. I then made the claim to my bank, they advised me to give them a week and see if they would ship the items, it has since been over a month and have yet received anything. I called my bank back today and they returned my money to my account. I was honestly hoping none of the bad reviews were true but I was surprisingly shocked to find out they are a bunch of frauds and scammers. I honestly would advise everyone to STAY AWAY from this site. I found the same outfit on amazon, they literally have everything rave ready has on there. I never write reviews but I want to warn others and hopefully this doesn't happen to anyone else -___-

I am still kicking myself for ordering with RaveReady over A YEAR LATER. I placed an order last April of $75 for a concert that May. Once May rolled around, I never received any of the items and everything was "backordered." Since I didn't need the items anymore because it was solely for my show, I cancelled and wanted my money back. 1 YEAR LATER I do not have my $75. I have e-mailed them countless times and no answer (because they don't want to listen to the people they already scammed). 6 months after my order, I commented about their bad service on their Facebook only to have one of the employees ask me "why I'm not on the online chat talking to a representative." Okay $#*!, I go to the website and talk to Alexia. "Oh, it says you're check was sent 2 months ago." Yeah okay. I'm sure it was. I asked her to resend me one since I did not receive the first check. She tries talking me out of check to a store credit because "its going to take a long time." Frankly, at this point I didn't care how long it took. I already waited 6 months to get nothing. I told her I want one resent to me, and apparently she resent it to me. Here I am 6 months later, no check, no e-mails, no contact. I saved our entire conversation so they will be hearing from me again. The only reason why a year later I am still even trying is because this shouldn't allowed. I know I am not the only person that this has happened too. I believe they scam the $#*! out of their customers that masked behind "good customer service." I ordered from RaveReady two previous times and I had no issue. So this is how they treat a returning customer? I will NEVER order from them again because of this horrible experience. Please do NOT give these people your money or business.

-----

UPDATE 10/20/17
It breaks my heart this company is still around scamming the rave community. DO NOT BUY FROM THIS COMPANY! Please take note that all the positive reviews are from users that have only left ONE REVIEW. RaveReady is trying to make up for their lies by making fake accounts to leave good reviews. I highly recommend iHeartRaves for your needs! The site is absolutely amazing in customer service. The quality is way better than what RaveReady is "selling." Oh and I get my order in TWO DAYS through STANDARD SHIPPING! That's how it should be :) Please heed my warning friends. I am disgusted by this company after ordering from them years and years ago. It is unacceptable they are still in business.

STAY AWAY. I placed two orders with RaveReady. The first was for about 10 items, many of which I wanted for an event a month out. After about a week and a half, I contacted customer service because I had not been charged nor had the status of my items changed. Per customer service, many of the items were on back order and they were "expecting a shipment to come in today." I checked the items on the site, and about 3/4 of them did NOT say out of stock, so I was a little confused. Magically, however, 1/2 my order shipped the next day. About 2 weeks later, the additional items were still outstanding. After another live chat session with customer service, a few more magically shipped. Two weeks later, I still have 3 items outstanding. I got in touch with Alexia, who was the only one who really seemed like she knew what she was doing. Per Alexia, 2 of those items were in stock and 1 was on backorder. BUT they had cancelled my order. I had not been charged, which I appreciated, but wasn't notified that it had been cancelled, nor did the order status switch from "Processing" to "Cancelled."

In the meantime, they had an excellent sale on fluffies so I placed an order for white fluffies about a month in a half in advance from when I needed them. No rush. A month later, STILL NO FLUFFIES. I have been told 3 conflicting things from people. First they were "expected to arrive today" which was 2 weeks ago. Then last week, when I was charged, I was told they were packed and awaiting pick up for shipment. Today I was told they are not in stock. They are still listed as in stock online.

THIS IS AN EXTREMELY FRUSTRATING COMPANY TO WORK WITH AND THERE IS ALMOST NO GUARANTEE YOU WILL RECEIVE YOUR PRODUCTS. Stay away. I would highly suggest iheartraves - fast shipping and much better customer service. Raveready customer representatives will straight up LIE to you with an exclamation point to get you to shut up.

I ordered on April 8th, it is now May 27th, and still nothing from my order has shipped! 7 weeks! When the order was placed, everything was denoted as "In Stock". On April 16th, the order status was still "processing". I sent an email to Alexia(if she's real", to inquire why my order had not shipped yet. 2 days later, she explained that all 3 items were on back order and that I should probably pick out a different set of UFO's, as they did not know if they would ever have the ones I picked out in stock again. We emailed back and forth to find a set that was actually in stock, and it took 4 options to find a pair. I wasn't happy, but was willing to make the change to get the order. After a few more weeks, and a few more bs emails from Rave Ready, I requested a partial order shipment of whatever was in stock. They said this was impossible, I'm assuming this was because they lied about having anything in stock. I worked for 70+ hours creating a custom dread wig & costume for Knife Party at the Ocean Club's summer opener in Boston, to go with the red/yellow/blue fluffies I had ordered from Rave ready. I went to the show in an incomplete costume, which I was very upset about. I have now stopped receiving emails and responses to my inquiries as of May 16th, and have told them I will be reporting them to my Bank for theft. DO NOT ORDER FROM RAVE READY AS YOU WILL NOT BE RAVE READY BY EVENT DAY! THESE ARE BURNT OUT RAVERS THAT ARE STEALING INNOCENT PEOPLE'S MONEY! AGAIN, DO NOT GIVE THEM YOUR MONEY. I will never order from these thieves again. I have filed a dispute through my bank and got my money back in just a few days. I strongly suggest you do the same.

On March 7,2013 I ordered Black fluffies, Black Industrial Net Footless Thigh High Leg Warmers, Insanity Black Glitter TuTu, & Insanity Green TuTu (Which was awful. Cheap, thin material.) for $74.81. I received my package and everything was there except for the Black Industrial Net Footless Thigh High Leg Warmers.

I e-mailed them to let them know on March 16th. They called me to let me know they ran out of stock and that when they came back in stock they would send them to me for free, which would be soon. I also got a message on facebook from the RAVEREADY.COM facebook page saying, "Hey There! We were out of the black leggings and they aren't due in until next week. Customer service called you during the day on the 8th to see if you wanted to switch them out to a similar style but they didn't get an answer so they shipped the order without them, and refunded the price to your credit card. Just place an order online, your card WILL NOT be charged, and let me know your order number - I will make sure you get free shipping on it. We shipped it out just in case you are one of the bajillion people going to Ultra or Beyond - we just didnt want you to be missing the outfit! Let me know if you have any other questions an I'll do my best to help you out! Thank you!"

Okay so far, the communication is decent and understandable. Then it just gets ridiculous. So the guy on the phone placed the order for me so I sent the order number to the guy I was messaging through the facebook page. By March 26th my order is still processing for 10 days now so I contact the guy on facebook again to let him know. He tells me, "Your order was shipped out on the 13th, you can get the USPS tracking number by logging into raveready.com." I log in and and its STILL processing, like I had said. Therefore, I cannot get a USPS tracking number. He lied to me and told me it had been shipped when it didn't. So then he tells me, "Can you please email *******@raveready.com, we can't really track customer service through facebook and your requests are being mixed up and we don't want to give you incorrect information. Thanks!" Also on this day (March 26th) I make another purchase, the Light Up Purple Fairy TuTu for $28.99. After a few days I realize my tutu and leggings are still processing. After several e-mails and facebook messages with NO response. Here is where I also notice that when you reply to customer support THEY NEVER REPLY BACK. You have to start with a new subject headline or else your e-mail will not get read or replied back to.

So on March 29th, I send support yet another e-mail regarding my entire issue/situation. (I also got a facebook message on the same day saying, "I am unable to help, I am just a web programmer. Customer service can help you with everything they can. I will of course go ask them to take a look at your email again.") Customer Support replies back saying "Hey, I'm sorry about the delay in response. I am not sure if you have noticed, but both of the items you ordered are actually noted "Out of Stock". However, we do have plenty of other Light Up Tutus and Leggings in stock. I have included a list below of items we have in stock. Let me know if you would be interested in switching into any of those items." They send me a huge list of items not nearly related to what I needed and then sends me the SAME link to the leggings I have been trying to buy this whole time. *face palm* Both items DID NOT say "Out of stock" and here is when I start to notice how often they do not update their page and take peoples money before telling them they are really out of stock on just about everything. When I ordered the light up tutu, it actually said it was in stock so then I ask customer support when do they plan on having the purple fairy light up tutu back and the leggings I ordered almost a month ago. And of coarse. I get no responses, no e-mails.

So I ask them to give me a full refund and to forget about everything on the 30th. They respond, "No problem! I've gone ahead and canceled those orders and refunded your card for you. We are here to help so if you need us to check stock or give you an exact shipping time for a specific item we can help you out. Thanks!" Yeah right. I have asked so many times when my items would be in stock and NEVER did I get an answer which is why I canceled my entire order.

I got my refund by April 1st and I go back on the website to purchase something different. This time I order a Purple and Black LED Skirt and Purple Sparkle Fluffies. Then I get a random e-mail, but this time its from a lady named 'ALEXIA'. "Hello, We actually got the leggings back in stock today, and we will be including it in your new order for no charge. We have the Purple/Black LED Skirt available but we are currently waiting on a shipment to arrive for the Purple Sparkle Legwarmers - but we do have solid Purple. Would you be interested in receiving the solid Purple instead of the Purple Sparkle? Please let me know and I will be sure to take care of it right away for you! :) Thank you, Alexia RaveReady" I told her that I appreciated the fact that someone finally let me know about the leggings and would still give them to me for free due to my troubles with the site. But seriously. First they are out of stock with the leggings, then the fairy tutu, and now the purple sparkle fluffies. Talk about a huge inconvenience. I told her I still wanted the fluffies and was wondering when they would be shipped in.

On April 2nd Customer Support e-mailed me "Hey, The purple sparkle fluffies should be in within the next few days. Did you want to just wait for those? Thank you for your patience and understanding, have a great day!" So I told them, yes.

By April 9th, the skirt and fluffies are still processing so I send customer support another e-mail. I get nothing but the same auto message response for days.

On April 15th I send yet another email asking them why everything is still processing. Apparently the purple sparkly fluffies are just never going to ship in like they said they would "in a few days". Psh. Finally on April 17th I get a e-mail from Customer Support, "Hey, Unfortunately, we are still waiting for that shipment to come in. I know it is taking longer than usual, and we would love to get it out to you on time. We do have the Indyglo Purple Fluffies in stock which we can get out sooner. Let me know if you would be interested in those fluffies. Thank you for your patience and understanding, have a great day!" Once AGAIN I am left hanging and having to choose another product. So I tell them and Alexia that I will trade them out for the Clubstyle Purple Fluffies since I am seriously running out of time.

I do not get a response until April 19th from Alexia letting me know- "Hello, No problem, I will make the switch for you, but I just checked with our processing department and it seems as if the Purple/Black LED skirt is now on backorder! :( We do have the Purple/Pink LED Skirt available - would you be interested in that alternative color? Please let me know asap so I can have your package shipped out right away. Thank you, Alexia RaveReady" ARE. YOU. $#*!ING. KIDDING. ME. I have been dealing with them since the very beginning of March and here it is almost MAY. Almost my event time. Four items have been 'out of stock' or 'back ordered' already in the past and you are telling me that you just SOLD the skirt that I ALREADY PAID FOR!? That they were holding for me & no one else!? I asked them to please send me my damn free fishnets already along with the Clubstyle Purple Fluffies and to cancel the rest of my order and refund my money. This site is nothing but a joke, waste of time and money. I am about ready to fill out a fraud report with my bank along with talking to a lawyer about this website, for it should be shut down for doing this $#*! to me and hundreds of others.

I called and placed order on Dec 20,2012 for a pair of fire poi. I spoke with Anthony, a CS agent and he placed the order and told me the price would be 89.99. He told me that my Credit Card would not be charged till the item shipped from their warehouse once they received it from the Manufacture. I asked when I should expect to see them and he told me with in the first two weeks of January. I said ok sounds good. I wrote them by email a few times to check on the order. I received the same answers every time that it was on the way from the manufacture and there was no new information. January 10th, 2013 came along and I received an alert that my card had been charged. In fact it caused my account to overdraft because I was never told anything new about the order coming in. I then wrote the support email and asked them why my Credit Card was charged and when I would be receiving the poi. Alexis wrote back stating that my Credit Card was charged because they would be receiving the item next week and so that when the order arrived from the manufacture they could send it out right away to get it to me sooner. I waited till Jan 16th to write them again, to ask if they received the shipment from the manufacture like they stated in their previous email. I received a reply on Jan 17th saying that I will receive a tracking number once the item ships. (They completely avoiding my question on when I would receive it.)

I sent an email Jan 22nd, stating I wanted to know exactly (with in a 2-3day lendency) of when I would be receiving them or otherwise I want a full refund. January 23,24 no reply

January 25th- I sent a emails asking twice to reply. Finely I received a reply stating they were still waiting from their Manufacture to receive the product. (then why was my card charged?)

I then sent several emails and called several times asking them to cancel the order.

I finely received an email from Alexis stating that the order was canceled and I would receive a refund in 2-3days.

I then wrote back asking for a Confirmation number and the amount of the refund that I should be expecting. I received no reply after that.

This company never gave me a concrete date of when I would receive my product ordered and they lied when they said they wouldnt charged my card until they shipped the product to me.

I did do some research on the company after all this happened to me, to find out that I am not the only one they have done this to. They happened to have an D+ and F rating from the BBB. They also have a ton of bad reviews, one after another, from previous customers just like me that have experienced the same issues with this company.

They work with two business names Beats Drop Closets and Rave Ready. Both online retailers.

This company has poor communication with their customers and they dont live up to the laws of the FTC. I will find out in a few days if Ive been hoaxed further, once these 2-3 days past and I find out they didnt give me a full return. I just feel that a company that has failed so many before me should not be able to survive as long as it has on these values. This entire experience has been one of the worst that I've ever had, dealing with an online retailer.
Our review will help others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website.

Avoid Like the Plague
Order Issues, Poorly Coded E-Commerce, Phone Calls and emails not returned.