My daughter rented a space here and it was and has been the worst customer service from Public Storage we have dealt with... She did an online reservation for ONE unit, and when she arrived at this Public Storage she spoke with Maria (property manager)... Maria sent my daughter to a locked storage and this wouldn't have been a problem if they would have refunded my daughter's account for this locked unit immediately... My daughter goes to another unit Maria tells her to go to and of course another charge is now on her account... At this point, my daughter is being charged for 2 5x5 storages... Maria assured my daughter the charges would be refunded, but it's now 3 months later and no refund... My daughter was charged for the space she didn't rent because it was locked, and a lock fee (she provided her own lock) on the unit she actually rented... Whenever you call this place no one knows what's going on and they tell you someone will contact you... A few weeks ago we spoke with Martin, and he stated Maria would call us back... We contacted corporate and they stated they would have Maria contact us, but Maria nor anyone else from Public Storage contacted us regarding this... We contacted Public Storage at the number on the website for customer service, but the only way to get through to someone in customer service is to press 1 (to rent) or 2 (to get help with an open account)... We pressed 1 and the lady stated she would transfer us to customer service because there wasn't a number to give... We were transferred to a rep named Michelle who stated she would help us, and get to the bottom of things... Michelle ended up being very rude and unprofessional... Michelle stated we canceled the charges, but we kept explaining Maria moved my daughter out of the locked unit through their system, we never canceled anything... We were trying to ask questions and get an understanding, but Michelle just kept over talking us, and stating, "You need to contact your bank, you need to contact your bank"... Michelle wasn't allowing us to get a word in, so we asked for a manager... Michelle ended our call by stating we needed to contact our bank or Maria... This was such a disappointment to say the least that my daughter can't be refunded $51.64 from Public Storage that clearly shows an error on their part...