Ordered a bike on June 3rd, according to their website they advertise fast shipping so that sounded pretty good to me and that's why I ordered from them. June 14th rolls around and I haven't heard any updates from them so I emailed asking for any updates, they said they were traveling for "work events over the past couple weeks, we will be in the office next week and check for an update"... next week rolls around didn't hear anything so I called them about 10 times in a matter of 5 days and NO ANSWER. Another week goes by and I call and call no answer, I find a number to text them and I asked for a simple update on when my bike was going to arrive they respond "we will refund your order, thank you" so at this time it's June 25th pretty much an entire month Since I paid in full for the bike $1,299... so after going back and forth a few days they said "the funds go out from us right away once accounting dept processes the refund and it takes however long your bank takes to process the payment, call your bank and ask how that process works". So I did, I called my bank and they told me that's not how it works at all... July 2nd rolls around still no refund, July 13th rolls around still no refund, July 27th rolls around still no refund, every day I have contacted power dirt bikes through email and text and they eventually ended up telling me there's nothing they can do about it it's all up to my bank... I ended up going to my bank to file a reversal of funds but in the process I had to get a new debit card because of fraud.
This whole process lasted from June 3rd to August 1st, no apology from the company, no refund, they didn't reach out to me in any way, and no bike. None of this would have happed if they would have just been transparent with me throughout the process.
And to the lady that emailed me after 2 month of receiving horrible customer service ya obviously I'm going to be a little pissed because I paid full price for a bike and was straight up lied to about multiple things. You told me in an email "you get further with sugar than with vinegar. That's a terrible annology to use in this situation, if you knew anything about certain types of sugars you would know that over TIME sugar in certain foods will turn into vinegar... kinda sounds like that analogy works in my favor.
Love my Apollo Dirt Bike :)
I bought a 250cc hawk and it arrived fast and is a great bike