Purchased a Sony product that didn't last 30 days. No response from customer service. Their policy, in part, is "PCMag Shop items may be returned within 30 days from the delivery date," which, for my item was March 13,2019 (I have proof of delivery). But there is no response from customer service which is only an email portal.

How ironic that PC MAG actually published an article titled: How To Talk to a Real Person: The Ultimate Customer Support Phone Number Directory: https://protect-us.mimecast.com/s/-NEECmZ01DijYOlkCBbx1O?domain=urldefense.proofpoint.com.

The web site I've provided is simply a link to PC Magazine article on how terribly passwords are selected. The most common password revealed, from a hacked web site, was "******", literally. The exact URL for the article is:
"http://www.pcmag.com/article2/0,2817,*******,00.asp" (without the quotations).

I have a suggestion for creating a very secure 'universal password', easily remembered, and assuredly a safer password that what most use - perhaps yourself.

The best passwords have no pattern, are alpha-numeric, and the longer (12-15 characters) the better. However the prospect of deciding on such a phrase, easily recalled - but so difficult to crack, can be daunting.

Try this: Take a piece of information (perhaps an old address that you won't forget) I'll make one up as example: "1584westanywherestreetsandiegocalifornia". Read that carefully and you'll see it's an address. First, that's a nice "long" series of characters. Secondarily it's alpha-numeric, the safest type of password. Here's a trick to make that address harder to crack.

By selecting (or un-selecting - the OPPOSITE of your default keyboard setup - play with this to be sure!) the "Num-Lock" key (one tap), the above address becomes: "1584westanywherestreetsand5eg6ca35f6rn5a". Note the changes in the latter part of that address. That information has been sufficiently "garbled" to be a much more secure password, certainly than what most people use.

Take some time with a text doc., or a Word document, and play with different unforgettable strings of information. Once you've decided on a long string, but a memorable string, play with the Num Lock key and see how it changes the data.

After a bit of fine tuning, you should have an near worry-free password, very hard to crack, created simply by hitting "num-Lock" before typing it.

If you're curious what the Num Lock key does, how it works on different keyboards and computers, you can Google that and get answers. Right now, it's sufficient to jump into a safer universal password you can stop worrying about.