I BOUGHT ONLINE A PAIR OF CARTIER SUNGLASSES, IN MY CART IT SHOWED A 20% OFF FOR FRIENDS & FAMILY WHICH WOULD BE AN APPROX $200 DISCOUNT BUT THE ORDER CONFIRMATION DIDN'T REFLECT THIS DISCOUNT SO I CALLED CUSTOMER SERVICE, AFTER A 40 MINUTE HOLD A REP TLD ME THAT CARTIER DOESN'T ALLOW SUCH DISCOUNTS. SO I CHECKED, THERE WAS NO MENTION OF THIS EXCEPTION. I WANTED TO CANCEL THE ORDER BUT WASN'T ALLOWED. I NEVER OPEENED THE PACKGE WHEN IT ARRIVED AND WENT ON THEIR WEBSITE TO INITIATE A RETURN, I WAS SENT A LABEL WHICH DIDN'T HAVE A DEADLINE DATE. TODAY AGAIN I AM TRYING TO TAKE CRE OF THIS. WAS DISCONNENCTED AFTER A 20 MINUTE HOLD, I CALLED AGAIN AND AM TOLD THAT THERE WILL BE A $9.6 CHARGE BECAUSE RETURN IS PAST THE 14 DAYS! NOHERE ON THEIR SITE THIS IS STATED - IT JUST SAYS FREE SHIPPING & RETURNS. DEPLRABLE CUSTOMER SERVICE. I JUST GT DISCONNECT AFTER A 27 MINUTE HOLD FOR A SUPERVISR. THE WASTE OF TIME AND AGGROVATION IS OUTRAGEOUS!
I HAVE A RECORDING OF THIS INTERACTION, BUT THERE IS NO WAY TO ATTACH THAT FIE HERE.