I had an absolutely terrible experience with Xiaomi's official support in Thailand, from the moment I inquired about a product to the painful refund process.
1 Misinformation Before Purchase
Before placing my order, I contacted Xiaomi's official Thailand customer support via online chat to clarify important product details. The agents provided wrong information, which directly influenced my purchase decision. Later, I found out that what they told me was completely incorrect, and as a result, I had to cancel my order.
2 Endless Struggle for a Refund
Once I realized their false information had misled me, I immediately requested a refund. And this is where the real nightmare began:
Lack of transparency – I had to chase them for updates repeatedly, only to get vague, generic responses.
Misleading & contradictory information – Every time I asked for refund details, they gave different, inconsistent answers.
No proof of refund processing – Even when they updated my account to show the refund status, they refused to provide any actual proof that the money was being returned.
Avoidance & refusal to escalate – When I saw their incompetence, I repeatedly asked to speak with a supervisor or a responsible person, but my request was ignored every time.
3 Unprofessional & Unhelpful Support Agents
The support agents I dealt with (Namwarn and Milin) were completely unhelpful. Instead of answering my specific questions, they just kept apologizing and copy-pasting generic policy responses. When I pushed for real answers, they either ignored my request or repeated the same scripted replies.
Final Verdict: Never Trust Xiaomi Support!
Xiaomi might sell decent products, but their customer support is completely unreliable. You can never trust the information they provide, whether before or after your purchase. If you ever have an issue, be prepared to waste hours dealing with scripted responses, misinformation, and a total lack of accountability.
🚨 When a company can't even provide accurate product details before a purchase or a transparent refund process, how can anyone trust them? 🚨
#XiaomiSupportFail #XiaomiThailand #TerribleService #RefundNightmare #CustomerServiceDisaster #XiaomiScam