Your employee Omkar Rajbhar first asked *****INR for the date change which I paid for. Then after an hour he aksed for another 7000INR which was unprofessional as this information should have been provided in first go only but I paid this amount as well and he confirmed me over the call that within 5-6 hours I will receive my new ressiued e-ticket.

After giving confirmation over the call about receiving my date change e ticket, Omkar then mailed me informing that *****INR will be charged extra.

This is a case of high incompetence. If he would have informed me in the first go only that total of *****INR will be the charge for the date change, I would have not proceeded further with payment and my 10th july ticket would have not been canceled.

On top of that when I told Omkar that I want to speak with your senior, he connected to Paras Arora on 6th june 2024. He was of no help as he kept on delaying my case for 9 days, due to which I told Paras that I want to speak to his senior. Then he connected me to Mr. Mohhamad Shoib on 15th june and over the call Mr. Shoib told me that makemytrip is liable and by 17th june eod I will receive my confirmed ticket for 10th of july from Sydeny to New Delhi.

I did not receive any ticket or call on 17th june from makemytrip's end. On 18th june I called again and your team connected me to Mr. Diljeet Singh and not Mr. Mohammad Shoib, I told him to ask Paras Arora about my complaint, after consulting with Paras he spoke to me and tried to confuse me about my complaint that you have agreed on the cancelation of your ticket. To this I said yes which was only due to incompetency of your employee Omkar Rajgbhar if he would have not misinformed me about the charges, I would have never agreed for the date change.

After 24hrs that is on 19th june Mr. Diljeet Singh called and twisted my entire complaint again and said he will not re-issue my 10th july ticket plus he asked me to pay 170USD extra if I want to confirm my ticket.