1 review for LoveBook Online is not recommended
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California
3 reviews
1 helpful vote

Amazing Product & Customer Service
July 12, 2021

I created and ordered a Love Book for my boyfriend, and he absolutely loved his gift. I was also gifted a PDF copy of the book which was awesome.

Their website was so easy to navigate through, and from a creator's perspective, making the book online was enjoyable and a lot of fun. I would say it's so easy that a 2nd grader do it.

You don't have to worry about the page sizes, bleed or no bleed, or all the minor details that have a huge impact when attempting to publish a book; basically, this company does everything for you.

In regards to shipping and delivery, I ordered my book far in advance. If you're buying anything online especially for a special occasion, you have to understand that it's very possible for a company to ship an item out on time and then the post office or whatever carrier delays because of the high volume. Plus, when you order in advance, you still have time to address any concerns after receiving the product and you won't be as angry contacting customer support. I had no problems with my order and loved the purchase... HOWEVER...

A year later, I did have a billing concern because I assumed this was a one-time purchase (and not a membership with an annual fee). I was caught off gaurd when my bank notified me of a transaction, and I reached out to customer support via email.

Trista was wonderful! She provided amazing customer service; she was understanding and showed sympathy, addressed my concern, educated me on how LoveBook memberships work and advised me that she would resolve the issue for me. Within a couple business days (due to the speed of my bank processing things), my issue was resolved. I can't thank Trista enough for going above and beyond to help me.

I will recommend Love Book to just about anyone. It makes an excellent gift because of how personal it is. Honestly, I did think it was a bit pricey initially, but after seeing the book in person and any time my boyfriend sees the book, it puts a smile on our face because it's basically our book and our love story that I was able to create and personalize thanks to Love Book.

From a cost perspective, this book was equivalent to paying for a dinner for two (which is actually reasonable now that I put it that way). The icing on the cake is that not only does this company appreciate their customers, but they're also very quick to assist and provide solutions.

Tip for consumers:

There is no red line underneath misspelled words; I'd imagine this makes their website more user-friendly for all languages.

Make sure to check for any spelling errors before submitting; I accidentally typed "the" as teh, and they were unable to edit or change it in time.

Products used:

Personalized Love Book

Date of experience: July 11, 2021
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