We ordered our kitchen in April 2021. They arrived faster than they thought. The first box we opened had several broken pieces so we contacted our sales person and she advised for us to wait until we had opened ALL the boxes and examined everyone of our 28 boxes before we made a claim (first clue). Our timeline and available space to assemble cabinets did not allow us the ability to do this. We opened the next box and again broken pieces. We chose to repair them so we could get the project moving - again because of our timeline! Apparently when you order a "lazy Susan it is NOT a lazy Susan... it's a corner cabinet with shelves that you are required to purchase a lazy Susan insert separately. When I placed the order for the lazy Susan I was told it would be here in two days, a week later when I I called, he told me they were on back order and it would be few more days. As we continued to open boxes and assemble we realized we had mix match insides, (we didn't even know there were two types available) - both birch and whitewash. We called, they promised to deliver the replacements assembled. Next day delivered unassembled and we sent them back. Second day, delivered wrong cabinets assembled. I was contacted by someone the next morning and told they would arrive between 6:30-7pm... at 6:15 I noticed two missed calls from them (no voicemails left), I messaged the number and he requested that I take a picture of insides because he was "doing some research into my cabinets". Then told me they would not be coming tonight because he realized they were wrong again (this was 10 minutes before they were supposed to be here). I contacted our sales rep Lindsay through email and never heard back from her. The next day I waited until noon to contact her and she asked if I had been contacted my anyone... NO, not from anyone. She sent my call to the owner Mr. Decker and I left a very detailed message asking him to please call me. I have still not heard from him - or even from Lindsay to check in on things. We were delivered the correct cabinets- and after five tries they were correct. Our experience has been very unpleasant. We have not once been asked how they could make this right or what they could do to help this situation. We had previously done an IKEA at another home and the experience could not have been better, also half the price and absolutely no damages. Our customer service was poor and would not feel comfortable recommending Lily Ann to anyone unfortunately.