I'm done with Walmart Delivery Constant Delays should have been addressed by now...

THIS IS OUR FORT GRATIOT DELIVERY STORE IN FORT GRATIOT, MICHIGAN...Ordered product for delivery next day. The time came, received an email stating delivery was delayed by 2 hrs. I waited...6 hrs. Went by. No delivery! Contacted the store, no one answered the service desk. Called 3 times, finally someone answered and said to call a certain cell tn# number that handles deliveries. I called that tn#. A girl answered, very unprofessionally. And handed me off to another girl, who then handed me off to a supervisor who then stated that MY ORDER had a glitch. Mine was the only one that had a glitch. He stated they made a ticket out but stated maybe if I cancelled my order and re-ordered, I could possibly get my items. He stated that "We were under the impression you were contacted." NO< I stated that I was not contacted. I just told him I would cancel and hung up. They took my $80 and my $12.95 fee before the 30 days were up. They told me to contact a toll free number which led me to a rep in Mexico. He said my $74.52 would be back on my card in 1 to 10 business days. I asked why not my total amount? Then he looked and said that the total amt. Would be back on my card. I asked about my membership fee and he said I would need to be transferred to another dept. I said, no, just keep the damn fee. I have been on the phone all day with these people. Not to mention how many times I had to talk and tell everything over and over again to at least 5 people on the phone. Waiting all day for my order. Out of money for my products I bought. Now why wasn't there a glitch in them taking my money? And...the tip? And the membership fee? WOW A sorry mention of an apology unaplogetically sounding. Unprofessional reps, unprofessional service, irresponsible contacts, BUT THEY TOOK MY MONEY! Now, what do I do? I am disabled and have to rely on transportation, and I wanted to use this service because of this, but I am out of my money and have no products I ordered and cannot go to the store to buy what I need. I have to wait until the money shows back up and hope the full amount comes back into my account. I can see why people rate this service from WALMART so poorly. Sad that this company doesn't care whether they have proper communication with their online customers. I cancelled the membership and the order. Will never order anything from this service again! This company needs to have a professional contact number, have professionals ansering the phone, communicate properly when things like this happen to customers by contacting them immediately instead of waiting for the ciustomer to call and ask where the order is.This supervisor knew my order had a glitch but why didn't he contact me asap and inform me of what to do. Did they even offer to compensate me for the inconveinience they impoised upon me? Hell no! I've had service from other places that are just as unnnqualified inthis online ordering service. The service people don't know how to communicate, apologize, they certainly don't know how to pick fresh produce, and are untimely and don't inform you of products that are not able to be obtained. I've gotten rotten fruit, I also put down one time I wanted some tomatoes on the vine, and hit the plus sign about 3 times and ended up with about 20 tomatoes instead of just 2 or 3. How funny is that? Have no common sense...cannot believe the service we get as customers. I have no pictures to show or purchases because I didn't get my order. Only an email stating I had cancelled and my money would be refunded for not the total amount minus the tip.lol WOW!

I had been an online grocery delivery order customer for almost 2 years this year and there were many times when I had ordered a large order and some items I payed for were missing, one time they delivered 2 big boxes of cereal boxes I didn't even order while other items were missing!

I complained to Walmart.com customer service many times and I was always given a refund, I even asked them to pass my complaint to their corporate office and had the reference number emailed to me. Now things got much worse, two weeks ago I had scheduled for a delivery of a large grocery order for 6-7pm, and my instructions were always on the site for them to call me 5 minutes before they arrive so I can go down and put a bag between the outside building because the intercoms are always broken, I don't want any contact because of Covid-19, so I then need them to come up and bring my items inside and place them on my tables and or couch because I have a very bad painful back condition and I really can't life heavy bags and bend over and I'm on the third last floor of my apartment complex and I always give them a 20$ tip for large orders like these and in the past I was really lucky to have very kind good delivery people from Walmart who did bring all of my large amount of groceries and even place them inside on my tables and couch.

After the second recent time that they never called and didn't deliver my order, a young woman from Walmart called me 2 days later after I had complained to customer service, and she asked me if I still wanted them to deliver my order and told me they are short staffed at this store, I told her that I had already canceled the order. Well they never called me and I waited and waited and they never delivered my order, so I re-scheduled for 2 days later and they did the same thing again!

It only said on their web site that my order was delayed, after they did this the second time I called up customer service and said to cancel my order and give me a refund which they did. Two days before, the first time this happened a guy only delivered the cereal box I ordered and a few non perishable items were shipped for both orders. Last night was the last straw, I gave them one last chance and placed a very large grocery order and a few non grocery items to be delivered between 6-7 pm, they never called me again and didn't deliver my order and around 11 am the next day my next door neighbor rang my bell and told me that a lot of grocery bags were left outside and there were a lot of items that needed to be frozen and refrigerated so they were ruined, I don't even know how long they were left outside and it was 70 degrees this day! My neighbor was very nice enough to bring the non perishable items up to me and throw out all of the perishable items.

I called customer service and the agent gave me a refund but she also said that's really weird because on her end it doesn't even say it was delivered it says it was being prepared and had been delayed, and on my end the site and an email from them the day before said just delayed, no other information was provided.

A couple of months before these incidents a very nice helpful delivery guy told me when I told him that some items I ordered were missing again, that it's Walmart you can't expect that much, and he said they have poor customer service, and he also told me that he was left waiting in their parking lot once for two hours before he was able to get the customer's groceries and deliver them!

I looked up reviews for this store location and sure enough a guy Stu had the same thing happen to him, they never called him or delivered his online order three times and he said he didn't even get a phone call or follow up email and he said avoid it at all costs unless you feel like wasting hours on the phone getting transferred multiple times to get a refund and he put 3! He also said before this part, in the beginning of his review that he can't comment on this store as far as in store purchases but he can on their delivery service for Walmart and customers = Horrendous!

https://www.google.com/maps/contrib/**************148/place/ChIJJUZPdc1MwYkRMeX0Mfh5V18/@40.*******,-75.*******,10z/data=!4m6!1m5!8m4!1e1!2s**************148!3m1!1e1?hl=en-US