BE WARY OF GOETTL AND THEIR TRAINED, FEARMONGERING AND UPSELLING TACTICS We had a Goettl technician come to our house for a free service to get me to return as a SADIE customer as I was in 2020. I have a 2005 gas pack heat pump that has been functioning normally but thought a free service would let me know critical operating information, motor amp draws, condenser and evaporator coil condition, capacitor condition etc. Well. As I was not home, he used his scare tactics training and first told my wife that the unit was low on coolant (R-22) and went on to tell her (Falsely) that R-22 was illegal and since it is low it cannot be recharged. FYI R-22 is only illegal to manufacture or import. Some AC companies have a stockpile of R-22 and the smart AC companies evacuate and save the R-22 from units being replaced. Not to mention the fact that DDX 20 and R438 A are compatible refrigerants for older R-22 units... So the saga continues when my wife told him that we had American Home Shield to replace it if it should fail... and again, his scare tactics came out and He said. Yeah but it will take them 3 weeks to get to your claim and longer to fix it and you will be too hot. He provided 6 quotes for parts to rebuild the old unit totaling over $9,000.00... just to rebuild it. He soon left and I called a reputable HVAC service contractor (D&H out of Tucson) for a second opinion. The technician that responded the next day checked out the system. Performed AMP draws on all motors, checked pressures and temperatures on the whole system, Checked the split temperatures, took off panels from the unit and checked the condition of evaporator coil and condenser coil, all electronic connections, fuse block, and checked the capacitor. The end result was the unit was functioning normally all AMP draws and temperatures and pressures were well within normal operating ranges... and we were NOT low on Refrigerant (R-22)
D&H was professional and informative, and I will be using them from now on. No Goettl for me... they can stick their REJUVINATION where the sun don't shine

Purchased a "One year" Goettl air condition service for my home Air condition unit. The plan included a "Rejuvenate" air condition service. A Goettl technician stopped by, "cleaned" (I could see dirt accumulated within the coils but the technician alleged that he performed the cleaning up to his company standards; see pic). The technician inspected the rest of the system, including the ventilation system.
I was told my unit had a leak, and that my unit used R-22 gas which is no longer used. I spent the next hour talking with a salesman who started with a $23,000 quote and ended with a $******* quote, of course only switching the AC portion of my system. I declined the upgrade since up to the time I hired Goettl company I had no issues with my AC unit.
I hired another AC technician to recharge my AC unit since the Goettl technician alleged it was missing refrigerant. We discovered that all of the AC lines were frozen! NO AC for a day.
My AC Unit has been working fine, I had Goettl "service" it and try to sell me a new unit and I declined, with in less than a week my unit breaks down...suspicious.
I called Goettl THREE times, and I was told someone will call me, no one did. I called a FOURTH time and spoke with a Goettl service manager who offered to send a Goettl technician to my home to inspect the previous tech's work to see if the tech may have caused the malfunction accidently; however, if the new Goettl technician did NOT find his comrade was at fault that I had to PAY the new Goettl tech for his service call!
My trust on Goettl company had already been tarnished...therefore I had little to no hope that the new Goettl tech will be bias on his co-worker's work.

I WAS NOT REIMBURSED FOR THE $200 "YEARLY SERVICE"
If you have an old unit dont waste money on "JEJUVENANTE"; just get a quote for a new unit.

This all started when we noticed a leak in the ceiling of our garage, below a bathroom. We had opened up the ceiling already to take a look, my husband and I couldn't pinpoint the leak. BEFORE Day 1, they send out a third party "restoration" guy, he left a card, was pointless. Day 1: I wait at home on a Monday and they reschedule me because they have too many "real" emergencies. No biggie, I'm understanding. Day 2, Frank shows up alone, I agree to the $89 service fee, it's expected. I show him the garage ceiling and the bathroom that sits above it. He says it's $250 for a leak finding fee, but that they'll wave it if we agree to get repairs through them. I think this is getting pricey fast, but ok, I just want this fixed. Frank figures out the leak is coming from the toilet upstairs, ew, ok. He unseats my toilet, says the wax ring is shot (a $5 part) and that the metal flange also needs to be replaced, fine. Frank is unable to replace and reseat/caulk my toilet that day, he needs a second person, and none are available right away. Still being patient, they haven't messed up quite yet. Day 3: Martin and Sergio show up, so far so good. I'm not entirely sure why a toilet cannot be handled by one full grown man, but whatever. One guy is in my garage, and the other is upstairs "fixing" the toilet. They are there for about an hour, say they're done, I give them the payment due (another $1000) as I am thinking it a bit odd that they did not show me the work that they did. My husband comes home after work, takes a look, and notices that the "new" wax seal is squishing out from under the back edge of the toilet, there are shims sticking out at all odd angles from the sides of the bottom, and now my toilet rocks, I'm a metal fan, but c'mon. The old caulking is still there, no attempt to re-caulk as stated on the invoice was made. It's been 3 weeks or so, 3 supposed appointments later and about 7 unreturned phone calls later, we are still trying to simply get back to the square one of fixing water damage! We get someone to come out last Saturday, when my husband can be home, to look at their shoddy work. Turns out the guy they sent was Sergio, the downstairs guy, back ALONE to LOOK at the toilet, and turn around and say we need to schedule AGAIN for Monday when neither of us are home. This is after they had scheduled an appointment fully on their own, on a Wednesday, without confirmation, and said "we're on our way!" Failure of a company, we are simply trying to get the money back for the install that was improperly done, and do not trust these people at this point to even simply turn a wrench. Waste of time and money, and possibly in worse shape than we started. (Also, there is a sign of a second leak, the same section of ceiling possibly from the adjacent bath, this was not brought to anyone's attention, my husband found that when he got home.) 0 stars, get out of San Antonio, swindlers.

SUNDAY NIGHT... WHY WAS MY FLOOR WET? I KNOW ALMOST NOTHING ABOUT PLUMBING, BUT REMEMBERED MY HUSBAND LIKED TO USE GOETTL, SO I CALLED THEM. I WAS CONNECTED TO A SERVICE AND IMMEDIATLY TRANSFERRED TO GOETTL'S EMERGENCY REP. HE LISTENED TO MY PROBLEM AND ASSURED ME THAT I WOUD BE CONTACTED EARLY IN THE A.M. HE WAS CORRECT!
AT 8 A.M... JOHN PARKER CALLED AND LISTENED PATIENTLY AND SAID HE WOULD ARRIVE IN 20 MINS. AND SURE ENOUGH, HE WAS AT MY DOOR IN 15 MIN. HMMM. A PATTERN OF
"BEING RIGHT" IS STARTING TO FORM... A GOOD SIGN THAT ONE OF US KNOWS WHAT HE'S DOING!
JOHN SCANNED THE LAUNDRY ROOM AND POINTED OUT THAT THE WATER HEATER WAS LEAKING... AND ADDED THAT THE EXISTING WATER HEATER WAS NOT UP TO CURRENT CODE! IT WAS INSTALLED A FEW YEARS AGO BY THE NEIGHBORHOOD "I CAN DO THAT" FRIEND. NOTE: THIS IS ALREADY THE 3RD TIME GOETTL FOLKS HAVE BEEN CORRECT, IN CASE YOU ARE KEEPING TRACK!
JOHN TOOK THE TIME TO EXPLAIN THE PROCESS OF INSTALLING A NEW WATER HEATER AND GAVE ME CHOICES OF COST AND WARRANTEES. I CHOSE A NEW "UP TO DATE" MODEL! IT'S SO PRETTY THAT IT'S NOW ON MY LIST OF POSSIBLE CHRISTMAS CARD PHOTOS! JOHN ARRANGED TO DO THE INSTALLATION THE NEXT MORNING.
MY HUSBAND WAS RIGHT--"YOU GET WHAT YOU PAY FOR" IS TRUE AND IN JOHN'S CASE WE NOT ONLY RECEIVED WONDERFUL SERVICE, BUT I'M GOING TO INCLUDE "TRUST, TALENT AND ABILITY" TO JOHN'S SERVICE CALL.
I MUST ADD THAT EVERY GOETTL REP HAS HAD ALL THE QUALITIES THAT I'VE MENTIONED. JOHN HAD A "GOOD FIT" TO OUR FAMILY AND I'VE BEEN TOLD THAT I MAY REQUEST HIM, THE NEXT TIME I HAVE A LEAK... WE MAY HAVE TO ALTER THAT TIME LINE. SO FAR, I HAVE A NEW WATER SOFTNER, WATER HEATER, AND AN A/C... AND A COLLECTION OF LITTLE RED DOGS---ALL FROM GOETTL! I DON'T NEED ANYMORE DOGS, BUT I WILL ALWAYS NEED GOETTL & JOHN

SORRY, I DON'T KNOW HOW TO ADD A PHOTO, ETC...

This was the most well-oiled machine construction project I have experienced to date. I waited a year for a Goettl and now I'm grateful to have one, albeit they are not inexpensive. Mr. Kenneth Goodrich holds all 114 AC patents and is putting into play 38 new trucks with the best trained technicians I have ever met. They bought back my dead old unit with a dead compressor, which helped. Their work ethic is off the charts stunningly outstanding. From those who answer the phone, on up the chain all the way to the CEO, I was treated as a VIP and watched that work ethic in action. It was well worth a year's wait to be a "family & friends" VIP--a true honor. Goettl is 10 stars regarding customer service--they could not be MORE customer-service oriented and they proved it to me in spades. When they saw I had a non-functioning garbage disposal, they installed a new "state of the art" one just because they wanted to do so. And I did not pay one cent for it. WOW is truly the only words that convey my true feelings regarding my entire Goettl system, from the CEO to the dedicated technicians, who are focused, drug tested, pass the Goettl tests and just do a stellar job in ALL aspects. I will be using them for all my future plumbing needs as well, including the maintenance of my water heater and the installation of two toilets. I cannot go wrong with Goettl. So my review is a 10 STAR review and I will stand by these words. You get all new things HVAC, including a Smart Thermostat, which my Electric Company refuses to provide the $75.00 rebate as they will do it for only two brands. They don't care that the thermostat is ENERGY STAR and they are ignorant. Going forward, I will ignore them. I have lost all respect for them, but I have all the respect in the world for Mr. Kenneth D. Goodrich, his dog Sadie who picks his technicians and for the sales people and especially those in the field who don't even break for lunch. If you want the Rolls Royce of all things HVAC, go with Goettl. You cannot go wrong. His father started the company in 1939 and they are thriving, as they should for everything I have experienced with Goettl. If they do it, I will always use them for all my future HVAC and plumbing needs. I cannot recommend Goettl more highly than I already have done. So, get in line and get yourself a Goettl System. You won't believe how clean they are and how well you are treated. That is how I feel about Goettl Air Conditioning and all it's CEO, salespeople, word-class technicians and especially those doing all the work. TEN STARS FOR GOETTL! No one on this planet can match the skills and generosity of the Goettl Air Conditioning Group. Cordially, a happy new Goettl owner!

I have posted on YELP, which is using my dead child's name, Kaylie M. I am and always will be Sheryl A. Weinstein, JD, a new vegan who stands for all things ANIMAL WELFARE! Yelp refused to allow me to use my real name and posted the review under my dead child's name: Kaylie M. That is wrong and YELP will NOT ALLOW me to be who I am: Sheryl A. Weinstein, JD in Laguna Niguel, CA. No harm; no foul... I believe every word I have written.

Yes, the commercials are catchy, but Kenneth D. Goodrich is the REAL DEAL. Or, I would not have spent up to $13,000.00; they actually were willing to waive most of or to allow me a year to pay it interest free. I paid in full and am happy to have done so... Thanks for your time and for reading this zealous review!

Make it a GREAT day! Get YOURSELF a Goettl too! From my real experience. Sheryl A. Weinstein, JD. Kaylie M. Was my child murdered recently at age 16. I am posting this review on YELP and GOOGLE and Twitter and any place else I can! I trust Goettl and Mr. Kenneth D. Goodrich, Roscoe, Shane and all the technicians who worked for days to get me my Goettl.

Yes, they DID reschedule once. They had computer issues. For that, I am NOT changing my review to make it negative. It all worked out for me.

I am a real person and NOTHING at all is fake here. Kaylie was murdered and I am not at liberty to explain any of the details of her death as I signed a legal "Confidentiality Agreement" about my child's death, and I honor my contracts.

~Sheryl A. Weinstein, JD