ZERO STARS. DO NOT EVER USE GETMOVERS.CA. THEY WILL RUIN YOUR PEACE OF MIND, RUIN YOUR FURNITURE, LOOT MONEY AND PROVIDE POOREST SERVICE.

I USED THEIR SERVICE IN JULY 2023 FROM MISSISSAUGA TO KITCHENER IN ONTARIO AND THE EXPERIENCE WAS A NIGHTMARE.

1. The driver could not arrive at the location and cannot use a GPS properly. They passed by my residence and yet went 3 blocks away and called me saying they arrived. I was standing outside my building in the middle of the road to give them directions and they could not even speak or understand English instructions. They were unable to describe their intersection and unable to give clear direction in English. They wasted 40 minutes there.

2. We packed everything sturdily and labelled clearly what items are fragile, which side is up and what needs to be carefully handled. They did not even bother to see the instructions and handled every box very roughly holding anything upside down. Even the costly leather couch was very roughly handled.
We had to repeatedly mention for each and every item to handle properly or wrap it or blanket it, and they still damaged items. Our furniture was stepped on and broken. The broken table with boot print marks on top was heartbreaking to see. Why on earth did they use our furniture as a step stool. What professional does that?

3. After unloading, they did not unwrap the items. Also, they just dropped the boxes marked as fragile on floor from a height instead of placing them gently. We are yet to open all boxes and see what other damages has been caused inside.

I'm glad i did not use your packing service too. Otherwise the move would end in a disaster.

4. They did not unwrap anything and just left in a hurry, because they wanted to run before we see or notice the damage. They stepped on some of the furniture and even broke a tv table and tore a mattress. Photos attached.

5. After the payment was done, they just delayed purposely for more than 30 mins just to complete the time. They only had one last trolley with boxes and they took very long. So they charged me for more time.

6. They did not care to wrap properly and also did not use blankets for most of the items.

This is very disappointing experience even after paying so much of our hard earned money. On phone calls while booking and also at confirming one day before, you mentioned twice that you will take care of the items and wrap them with care. But in reality it did not happen. Everything was carelessly and roughly handled.

After making multiple calls all this they asked to raise a claim and after I submitted the claim with photographs all damages worth more than $3000, they rejected it saying you already signed a form. I signed that form for payment before 45 mins of completion of unloading as per their terms before booking. Now they are showing this form and saying claim is rejected.