With all the competition online, I seldom encounter really horrible service any more, but this company shocked me with their failures in every department. I chose their company to order a furnace filter from because of their name: FiltersFast. What a joke. I placed my order in early January because I was having allergy symptoms and needed to change my filter ASAP. After more than two weeks and not receiving it, I called their customer service. Eddie took my call and asked if he could place me on hold. I was transferred to a recorded message asking me to take a survey about how my call was handled. I didn't answer any of
The questions because the call had not yet been handled. At the end, it thanked me for my answers and hung up on me. I called back and got Sierra. Right in the middle of explaining my problem, Sierra hung up on me. I called back and got Eddie again. He apologized and said my order was scheduled to ship on January 18. I was relieved it had not shipped at this point, as I definitely did not want to purchase anything from this company. I told Eddie to cancel the order. He assured me that it had been canceled and that there would be no charge to my credit card. I asked for a confirmation number, and he said they didn't have confirmation numbers but that he would send an e-mail. I never got that e-mail. But I did get an e-mail yesterday saying, unbelievably, that they had shipped the filter. I looked at my credit card account and see that they also charged me for it on January 30, two weeks after I canceled the order. I called today to tell them I am refusing the shipment because of all their mistakes. The girl I talked to told me if I refuse the shipment they are going to charge me $10.00 and won't refund my money. I have disputed the charge and contacted Fedex to refuse the shipment. I will go to court if necessary to make sure this company does not get a penny of my money. The girl I talked to today had not one word of apology for all they had put me through and kept interrupting me while I was talking, saying, "Maam, maam, maam, maam. Such clueless, incompetent rude people work at this company.

I believe they may not have anything in stock because they told me the reason for all the delay was that this is a "special order item." The filter is commonly available at Home Depot and Lowes and I ordered it right after I canceled with "FiltersFast" from Discount Furnace Filters and received it within three days. BTW, I highly recommend Discount Filters. Everything about their service is top notch.

It's been 10 days -so much for filters fast, no notification emails

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