I had found an adorable fabric that I wanted to use to make curtains for my kids' playroom. I had my eye on it for a while and I found out it was being discontinued. Fabric.com had it on sale, so I excitedly ordered 4 yds of it to make them when I had time. At that time, my kids were 5, 3, 1 and I had just become pregnant with my 4th, so when the fabric arrived it got tucked away since there was no time to worry about that. Fast forward to this past weekend, I finally had some time to sew. When I took out the fabric, I was shocked to find that they had obviously cleaned out their scrap bucket and sent me 5! Randomly sized pieces that were less than a yard and one piece that was a yard and a half. The pieces were 22", 25", 28", 30" and 33", so it was very obvious that these were just the ends of a bunch of bolts. So I called fabric.com's customer service, knowing how old the order was, but I still somehow expected to hear a small sliver of sympathy and hoped that they would have a shred of integrity to make things right. Nope. The guy on the phone refused to allow fabric.com to take any of the responsibility for the joke that was my order "fulfillment" and insultingly offered me $10 store credit which I refused. Now I've worked in retail long enough to know that when you have a dissatisfied customer (most especially when it's because the company screwed them over) that you do whatever it takes to make the customer "whole" again. I explained this to the guy and he put me on hold to speak to his manager. He comes back and says, "There's nothing more I can do since the order is 83 weeks old (yes, apparently he had time to add this up) and the $10 is all I can offer... uh, yes... hold on again." Then he puts me on hold again and comes back to say that his manager told him that because the order is so old, that he's not even supposed to offer me the store credit. [Sidenote: Remember when Stephen Curry declined the invitation to the White House and Trump childishly withdrew the invitation? Anyone seeing a parallel here?] Anyway, he refused to let me talk to his manager (that was clearly standing right there) and he offered to let me leave a voicemail with their "escalation dept" and that was the end of it. Hanging up, I was mad and Googled "fabric.com scam" thinking I would find at least a few stories of people who would be able to commiserate with me. But lo and behold, it seems that not only am I not the only person to have had a bad experience, but it seems that the way I was treated is the norm for them. I would like to think that eventually their bad behavior would run their company into the ground, but who knows? All I can say is, I won't be making the same mistake again.