I had used the Eset smart security product for years. Im a vetern PC technician, IT support Technician, and I work in the Security Technologies Industry in Silicon Valley.

Though I find their antivirus second to none their Tech Support is the worst in the world. Its been 2 months and usually there is a 2 week wait between emails. They offered very little advice in their first reply and when I replied with the fact that I had already done that as well as a copy of the Log from the software they advised me to email my local retailer. However I bought it from them at their website so it is their responsibility.

I have advised all my clients to no longer use Eset and move to Kaspersky.

Currently Eset Firewall has a problem allowing two core Windows 7 networking services to operate even with all exceptions made as well as a blanket "Safe Zone" inside your own network.

Here is the exact log from just last week.
9/14/2011 7:37:47 AM Communication denied by rule fe80:: 353d: 26e: dbc8: c9fe.: ***** fe80:: f017: a2e9:7f7d: aa85.: 5357 TCP Block outgoing Web Services Discovery (WSD Events) requests for svchost. Exe C:\Windows\System32\svchost. Exe NT AUTHORITY\LOCAL SERVICE
9/14/2011 7:37:45 AM Communication denied by rule 192. 168. 1. 195:***** 192. 168. 1. 194:5357 TCP Block outgoing Web Services Discovery (WSD Events) requests for svchost. Exe C:\Windows\System32\svchost. Exe NT AUTHORITY\LOCAL SERVICE