Before you read my review, please go sure to the better business bureau and read the complaints that others have filed before me. In addition, after my review, please expect a rebuttal full of nonsense that they post to anyone who has posted an unfavorable review. PLEASE DO YOUR RESEARCH ON THIS COMPANY. ALL OF THE COMPLAINTS WILL BE SIMILAR TO MINE.
I requested a replica of a dress in which we agreed to the price of $1000. I told them I needed my dress no later then 11/1. I asked them for photos of the dress to which they replied it would cost me extra. This is because the dresses are outsourced to another country so it's not possible to get a picture. They didn't tell me that in the beginning. I paid half upfront and was asked for the other half at which time they told me the dress would be shipped soon. As my wedding date approached and I had no indication of shipping I started mailing them daily to which no reply was warranted. They then sent me a copy of the contract in the mail and told me that it was a "prefered" date. It is obvious that a wedding dress is required prior to the wedding date. I then started receiving rude and abusive emails calling me a Bridezilla and a Karen (they accused me of writing a Google review which was similar to my complaint and which in fact It wasn't me, just another poor souls with a story like mine). They referred to me as Karen Jodi Parot. Then... for no apparent reason (I didn't not request any alterations or additional work) they requests an additional $575 for the dress to be shipped. They did this because there was never a dress to begin with and they knew I would not pay any additional money. This is extortion.
I have never in my life experienced such and abuse and unprofessionalism from any merchant. I disputed the amount with my Amex and thus far have received half. I have petitioned the company to reopen the other half in which I will be providing additional documentation. If I do not prevail, I will file a complaint with the Better Business Bureau. If this is not resolved accordingly, I can be provided releif under a long arm statute in which I will sue them for the balance due, punitive damages, slander and libel and intentional infliction of emotional distress. Do not do business with this company. I have two weeks until my wedding and still scrambling for a dress. The reviews you see with five stars are most likely fake! RUN RUN RUN!