I used Concorde back in the beginning of March for a move from MD to CA. I finally received my items at the end of April with a number of issues that seemed irrelevant to the company or were dismissed by not replying, not answering my phone calls or being told they would let me know and never did.

Between early March & end of April I ran into the following issues.
1) After purchasing the job from the sales reps William/Chris on March 2, I never heard from them at all. They would never respond to my texts nor did they ever pick up a call. When I asked for them when another rep picked up the phone, they had always said they were busy and would call me back. It felt as if once they got the sale (and most likely commissions from the deal), I was just another statistic on their paycheck, which was very frustrating. Terrible customer service!

2) I began speaking with sales representatives Chris/William for this shipment back in January. I gave them an original itinerary that changed once I booked in March. I told William about this, and he said he would update it. The day of pick up, the itinerary was not updated and the moving company said my square feet would go over (even though Chris/William said I had a bunch of room and it would be no issue). This cost me an extra $400. I spoke to Christie on April 5 and she told me that the moving company should have called her about the mix-up in the itinerary list before loading the truck and that they should not have charged me extra until they sorted it out. However, nothing was ever solved and I was out an extra $400 for an issue that was never attended to.

3) I spoke with Christie on April 5 about the whereabouts of my unit, and she told me it had not left Maryland yet. So, we decided to get the shipment going towards California, so that when I had an address we would be able to tell the driver specifically where to drop off my belongings. She told me it could take 2-3 weeks but that she would call me back and confirm the details of when it would be moved and provide me updates... I never received a call back either.
On April 19, I called the the company with my new address, asking for Christie who was unavailable. I spoke with Kate and she told me that my belongings were still in Maryland and still hadn't left. I was extremely frustrated at this point as at the time, I hadn't been provided any information and was unsure why my items had not left yet. Of course 24 hours later after expressing my frustration, the company called me saying it was loaded up and on its way.

Overall, I was extremely upset and dissatisfied with the service I received from your company. First, the two sales reps that sold me the shipment/move, I had not heard back from them at all after the initial sale. Not a single text or phone call or email. Second, the amount of times I had called customer service and they told me "it was my problem" or that they would speak to their manager and get back to me (and never did) was absolutely frustrating. Third, I paid an extra $400 for something that probably should not have been my problem, but as it was my first move, it was put on me. Overall, I feel like I was being taking advantage of from start to finish, being left in the blind, and not properly taken care of through this experience.

If I had to be honest, this is probably the worst customer service experience that I have ever had with any type of purchase in my life. I tried expressing my frustrations over the phone (which I could not get through to a rep) and over email, which eventually they stopped replying to me as they said this was all my fault and they did everything they could to provide quality service. If you read this far, I would go anywhere and everywhere else for any transport or moving services.

I am moving out of state, and to lessen the stress of moving, I thought to hire a moving company. On 04/21 I sought service from this business, and we went through the process of getting a quote and arranging pickup dates.
When we spoke about payment options, they said they only accept non-credit types of transactions. I advised them that since I am buying a house, I am a little tight on cash, and I would have to look for a moving company that could take credit cards.
Wanting to make a sale, the rep asked what the problem was. I told her I could pay the deposit in cash, but the rest I would have to pay by card. She got approval from dispatch that the person picking up my stuff would take a card and I could move forward with the transaction.
This arrangement was not honored.
The DAY That the driver was supposed to pick up my stuff, he informed me that I would have to pay by debit, cashier's check, or some other non-credit method.
When I called the company to ask for an explanation, they said the driver didn't have a card reader. I told them this wasn't what I agreed to and that I didn't have a way to pay otherwise. I told the person on the phone I would have to cancel, and I wanted my deposit back. They altered the conditions and didn't inform me. The whole point was to pay by card or not at all. They trapped me into giving them the deposit and then didn't inform me of the changes. The last person I talked to said she saw the notes in my account where I was promised these conditions, but there was nothing we could do. When I asked for my deposit back, she scoffed at me and said I wasn't getting my money back, citing it was too late to get my deposit back. To get me off the phone she said she would call me back after talking to upper management about refunding me and it seems they have blocked my number - as every time I call, I get a message saying the mailbox is full and to call again.
So, they made an exception to put me at ease and lock me into a contract, took my deposit of $1,200, did not honor the exception, and now I am blocked from calling them to get my money back. I am moving in 2 days and had to scramble to rent a truck to drive.
I tried looking for a corporate number to call, but the only published number is the one for customer service. I am shocked they blocked my number instead of acting like adults and trying to make this right. If this is how they act when something goes wrong, how do they have such good reviews?
I will be filing a complaint with the BBB and seeking legal assistance in any way necessary. I have given them several opportunities to try and correct this, but they have no interest or intention of having a shred of decency.
Save yourself the hassle of dealing with a shady business. If something goes wrong, or if they make promises they have no intention of honoring, they will just take your money and block your number.