Signed up for texts for a 1st Time Purchase discount but that won't apply on new designs. That's not disclosed so don't fall for that bait n switch promo.
I purchased an iPhone 15 case. I thought the graphics were clever. Shipping took about 12-14 days to California. I never received a shipping confirmation. I was concerned when I saw all the negative reviews and photos of sides coming apart, finishes rubbing off, and customer service issues. My concerns were justified. $82 for this thing? Really? The decal or "printed" finish they applied to the outside of the case was crooked and rough on one edge. There was a little gob of paint & hairline scratch and I realized yeah this finish is never going to last. Their finish is cheap and unsealed, easily scratched or rubbed off.
No packing slip or instructions for a return.
I'm getting the runaround from "customer service" - acts like AI with canned responses. First response is to tell me to send it back at my expense. That's not according to their site's return policy (see photo). No acknowledgment of the defect, I provided photos. Then I requested a return shipping label. Their 2nd reply- we (finally) reviewed your photos and "the design was "printed in an incorrect position" so how about if we send you a new one no charge? No! I don't want a case from this company. The quality does not match the price. Typical Chinese negotiation tactics- they will never offer up a refund. They ignored my third request for a return label so I paid to ship it so they couldn't claim the 10 day window for returns was lost. I documented everything because I expect to have to file a dispute with my credit card.
If you want a cute case for lightweight use great but I don't see how these are durable. I won't risk my iPhone 15 Pro Max using one of these cases.
Another disguised Chinese company that only offers an email for customer service and 24 hours to respond. If they respond at all. And responses in the email chain have different ticket numbers to confuse things even further.
Site has great graphics but notice they never show the case alone in the photos? No address for customer service.
The return address they gave me (see photo) for their "office" is in NJ, a 3rd party fulfillment warehouse and the phone given is for IDS online store for poker tables!
Buyer beware always check outside reviews before buying online.
UPDATE: I can't believe it, they refunded my money. I sent them a photo of the returned package with label, and the tracking link. Took them 3 days to respond, but they did say they were going to refund. That took another 2 days. I still had to pay to return the defective case.