Short story: Bought a instacart gift card and tried to use it but it stated on the instacart website it was already redeemed. Customer service did not give me a refund or honor their 45 day guarantee.

Long Story: I have used cardcash to buy roughly 10-13 gift cards and haven't had an issue until recently. As stated above, I bought a instacart gift card to immediately use on a purchase I planned ahead of time. I tried multiple different attempts including making another account to see if maybe I redeemed too many gift cards with instacart. So I contacted customer service and in summary I did everything they asked to still get a sorry the gift card is new and we are not giving you a refund. Here's a complete copy and paste transcript of our email conversation:

-Beginning-
March 29th 2024
Me: Hi, I just bought this instacart gift card and tried to use it immediately but it stated it was already redeemed.(This initial comment was made in the live chat)
------
Mar 30,2024
Cardcash:
Hi,

Thank you for contacting CardCash support. I'm really sorry you're having trouble with your gift card. I know it must be frustrating. If you purchased the card less than 45 days ago, you are protected by our 100% money back guarantee and have nothing to worry about. I have forwarded your email to the Claims Team, and you will receive an email advising you of the status of your claim within the next 2-4 business days.

We very much value your business and look forward to seeing you again soon.
If you have any further questions please feel free to contact us.

Regards,
Arlene
------
Apr 2,2024, 1:56 PM EDT
CardCash:
Good day,

Could you please provide a screenshot displaying the error message that appears when you try to use the gift card?
Best Regards,

Sunshine
Card Cash Claims
-----
Apr 2,2024, 7:28 PM EST
Me:
Hi thanks for getting back to me. Here's a picture. ( I attached to pic showing the error message or the prompt that pops up when you are redeeming a giftcard.)
-----
Apr 3,2024, 8:04 AM EDT
CardCash:
Good morning,

Please be advised that this gift card is a brand-new gift card.

Please double check.

Thank you
Best Regards,

Sunshine
Card Cash Claims

Your request has been solved. To reopen this request, reply to this email.
-----
Apr 4,2024, 2:48 AM EST
Me:
Hi Sunshine,

I understand that this is a brand new gift card. What is the point of asking me for a picture which clearly shows the supposedly brand new gift card code showing "it has already been redeemed"? Secondly, I have tried more than twice, I have copied and paste it a multitude of times and I typed it out as well. Nothing works. I have bought many gift cards and haven't complained once. But I am beginning to lose my patience at the quality of customer service I am getting for being a loyal customer. If something is not done within 24 hours, I will do a chargeback to my card and I will make this situation known on every public forum, with the pictures and our customer service messages to support my claim.

-END-

As you can guess, nothing was done and I didn't receive a response. Now I'm making sure everyone know what they can potentially deal with when giving your money to this company.