Absolute disrespected, lied to and my property was damaged. My wife set up a consignment for our 2021 Outback Toy Hauler.
Mark at Camping World in Apollo, PA was specifically asked if we needed to clean or winterize the unit before dropping it off at the dealership on September 6,2024.
Mark stated that Camping World would take care of any work that needed done at our expense and Camping World would not be responsible for winterization unless Camping World did it themselves.
We agreed and met with Mark to sign the paperwork. High insight, the first red flag was when he tried to get us to sign paperwork selling the camper for way below what it was was worth.
40k RV offered buyout Price 28k. I immediately corrected the situation by explaining that he quoted us 35k on the phone after the sale.
Then the inspection he claimed repairs needed done to the camper that would also come out of the total sale, which we felt were ridiculous as well.
We agreed and signed the consignment agreement. Sometime around the middle of October Mark called my wife and stated the weather would be getting cold soon and reconfirmed the winterization of the unit.
Then on December 4,2024 my wife receives a call from Mark asking why we haven't picked up our unit yet.
She states that we dropped it off on the 6th of September and that Camping World didn't even get it listed on their website until October.
Mark proceeds to tell my wife that I called him and told him I was coming to get the camper before Thanksgiving.
Confused about the comment, my wife asks me if I ever called camping world. First of all, I never called this guy or ever received a call from this guy.
My wife set up the whole arrangement with her contact info. All I ever did was drive the unit to camping world and sign the consignment paper.
Then Mark replied with the comment "well your time is up, come and get your camper". So, at this point it wasn't a big deal as we figured he was confused about who he spoke with or that he may of had some memory issues.
I get in my truck and drive the 1 hour and 40 minute ride to Apollo Camping World to pick up my camper. The camper was located in the front pick up area with several others. I backed up to the camper and started to hook up.
The power leveling device had no power, seemed odd that two brand new 8 hour batteries were dead. I plug in to the truck to get power and every single light on the camper lit up like a Christmas tree.
Well that explains why the batteries are completely dead. At this point I'm a little bit irritated as I decide to open up the camper and inspect for anything that might need attention before I hit the road.
I test the faucet for antifreeze and it's frozen solid. All five faucets are frozen solid and I can only imagine the hot water tank and pump.
I walk in to Marks office and politely ask him about the dead batteries and the winterization. He states that there are over 300 campers on the lot and they can't keep them all charged.
Ok what about every light in the camper on. They forgot to shut them off. What about the frozen lines. Mark bold face lies to my face saying "You called me and told me not to winterize it, I have the note here on my desk"
Are you kidding me right now? So I get the keys and the title back from Mark and finish getting the camper ready to go. I look at the title and to my disbelief it has been signed and notarized sold by camping world.