I'll start off by saying I loathe AT&T. I have a phone I paid off in May 2024. I have the paperwork from AT&T showing it's paid in full and I cannot get themntonunlocknitbsoni can sell it. I've spent at least 30 hours on the phone talked to managers supervisors and reps totaling 21 employees of this trash company. I've been traveling and didn't have the phone with me but was told by a manager the phone was unlocked. I got home and checked and it is not unlocked. I have gone to a retail store which sent me to a corporate store and the manager at the corporate store told me to call customer service. I drove 15 miles to the store for her to tell me to call customer service. I said no they can't help me and she instructed me to leave the store. I spent another 2 hours on the phone tonight and nobody will help me nor unlock it. I cannot get AT&T to do anything about this and I have the paperwork in hand showing it's paid off plus my bank statements showing where it came out of my bank account. I have never seen a worse company. I'm calling an attorney tomorrow and filing a lawsuit because they're breaking FCC regulation, consumer protection laws among just a few things that they are doing wrong because they are ignorant. And I can't even count how many times I have been hung up on by agents. They hang up the phone. They must not have any quality control or those agents would be fired. I would warn anybody to not do any business with AT&T. They are the worst company on the planet.